Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Administrator Guide > Configure the Dameware mobile client

Configure the Dameware mobile client

Updated: September 19, 2017

The Dameware mobile client enables technicians to connect to Windows computers with their Android or iOS devices. Mobile client connections require that you install and configure the Dameware Mobile Gateway. See the Dameware Centralized Installation Guide for more information about the Dameware Mobile Gateway.

You can change the number of concurrent mobile client connections Dameware allows, and you can change the mobile client idle time.

Change the number of concurrent Dameware mobile client sessions

By default, the Mobile Gateway supports 100 concurrent mobile user sessions. Consider raising the number if you anticipate more than 100 technicians to simultaneously use a mobile device to support end users. You can increase the number of supported concurrent sessions to 250 maximum.

If you reduce the number of concurrent sessions while the number of active sessions is greater than the limit, Dameware does not prematurely close sessions. Dameware prevents you from creating sessions until the number of concurrent sessions is less than the limit.

  1. Log in to the Administration Console.
  2. Navigate to Gateway > Settings.
  3. Select the Maximum number of concurrent mobile client sessions, and click Edit on the Action bar.
  4. Enter the maximum number of concurrent mobile client sessions. Dameware supports 5 to 250 concurrent sessions.
  5. Click OK.

    The update takes effect immediately.

Change the idle time for Dameware Mobile Clients

The idle time setting controls how long a mobile client session can be idle before it is closed. For added security, SolarWinds recommends shorter idle times. The lowest idle time is one minute. Changes to this setting take effect immediately.

  1. Log in to the Administration Console.
  2. Navigate to Gateway > Settings.
  3. Select Session is terminated after number of minutes in idle state.
  4. Click Edit in the Action bar.
  5. Enter the idle time in minutes.

    The minimum is one minute.

  6. Click OK.

Learn more

Last modified

Tags

Classifications

Public