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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Server Administrator Guide > Mini Remote Control and Web Help Desk integration > Connect to Web Help Desk

Connect to Web Help Desk

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Created by Anthony.Rinaldi_ret, last modified by Anthony.Rinaldi_ret on Jul 12, 2016

Views: 24 Votes: 0 Revisions: 4

When you close a session in Web Help Desk Integration mode, you are prompted for your Web Help Desk credentials. Since DameWare and Web Help Desk are separate applications with separate authentication methodologies, this prevents common authentication issues when creating or modifying a Web Help Desk ticket with DameWare information.

Enter the user name or email address and password that you use to login to WHD. You may need to confirm the location of WHD in the Connection details tab.

You may also need to accept the certificate from Web Help Desk. If you do not accept the certificate, you will not be able to upload information to the WHD ticket.

If you want DameWare to store your credentials, select Remember and do not show again where you are prompted for your WHD credentials.

You can change your credentials by deleting the saved credentials. Click View > Local Global Options > Additional Options to delete the credentials. You will be prompted for your credentials during the next time you need to login to WHD.

Last modified
15:45, 12 Jul 2016