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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Administrator Guide > About the integration between Mini Remote Control and Web Help Desk > Save credentials and session information in Web Help Desk

Save credentials and session information in Web Help Desk

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Updated: September 19, 2017

When you close a session in Web Help Desk Integration mode, you are prompted for your Web Help Desk (WHD) credentials. Because Dameware and Web Help Desk are separate applications with separate authentication methods, prompting you for your credentials prevents authentication issues when creating or modifying a Web Help Desk ticket with Dameware information. The first time you enter your user name and password, you can store the credentials so that you are not prompted each time you close a session.

  1. After you close a session in Web Help Desk Integration mode, enter your WHD user name or email address and password.

    You may need to confirm the location of WHD in the Connection details tab.

  2. If you are presented with a certificate, accept it.

    If you do not accept the certificate, you cannot upload information to the WHD ticket.

  3. To store your credentials in Dameware, select Remember and do not show again.
  4. To delete your credentials, open Dameware and click View > Local Global Options > Additional Options.

    After you delete your credentials, you are prompted for your credentials the next time you log in to WHD.

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