Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Administrator Guide > About the integration between Mini Remote Control and Web Help Desk > Integrate Dameware with SolarWinds Web Help Desk

Integrate Dameware with SolarWinds Web Help Desk

Table of contents

Updated: September 19, 2017

The integration between Dameware Mini Remote Control and SolarWinds Web Help Desk (WHD) enables you to launch a Mini Remote Control session from within a WHD asset.

Complete the following tasks to integrate Dameware and WHD.

Task Description

1. Install the Mini Remote Control application.

For each technician, the Mini Remote Control application must be installed on the computer that is used to access WHD and to open a Mini Remote Control connection. When you open a Mini Remote Control connection from WHD, the protocol handler opens the local copy of Mini Remote Control.

2. Install the Mini Remote Control client service agent on each remote computer or asset.

You cannot use a Mini Remote Control connection in Web Help Desk Integration mode to add or remove agents from the remote computer or asset. All assets must already have the Mini Remote Control agent installed on them before Mini Remote Control can connect to them. Mini Remote Control cannot install an agent when it is running in integration mode.

You do not need to pre-install the Mini Remote Control agent to create Internet Sessions. Users download the Internet Session agent or Mini Remote Control agent from the Dameware Internet Proxy server.

3. Assign an IP address to each asset.

Each asset must have a valid IP address associated with it in WHD.

4. Configure the Dameware and WHD integration.

You must have administrator privileges in WHD to integrate the two products.

  1. Log in to Web Help Desk.
  2. Navigate to Setup > Assets > Options.
  3. Select Dameware Integration Links Enabled.
  4. Click Save.

WHD creates a registry entry in your Web Help Desk installation that is used to open Mini Remote Control.

The configuration change creates a custom protocol handler (dwrcc) that is associated with the Mini Remote Control application on the local computer. Depending on your security settings, you may be prompted to allow the Dameware protocol handler to resolve and open Mini Remote Control.

Last modified