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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Server Administrator Guide > Manage Internet sessions > Limitations to Internet Sessions

Limitations to Internet Sessions

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Created by Anthony.Rinaldi, last modified by Anthony.Rinaldi on Jul 13, 2016

Views: 11 Votes: 0 Revisions: 5

While the Internet Session uses the Mini Remote Control agent, due to the way it communicates, it cannot use all of the features provided with the agent.

You cannot connect to a Mini Remote Control client agent that is connected to the Internet through a proxy.

The following is a list of frequently used Mini Remote Control features that you cannot use in an Internet Session.

  • Technician credentials/authentication

  • Simple File Transfer

  • Alternative connection protocols (RDP, VNC, AMT KVM)

  • Ping

  • Install, upgrade, or downgrade the MRC client agent

  • Lock Remote Keyboard and Mouse

  • Wake on LAN

The following table is a list of all Mini Remote Control agent features the Internet Session supports.

Tab Setting Notes
General Session Cannot connect to an agent with Shared Secret enabled.
Absolute Timeout  

Additional Settings

Show Tray Icon

If this is disabled, users cannot manually join a session.

Only Allow Connection When at the Logon Desktop

Enabling this setting prevents Internet Session connections.
Notify Dialog

Notify on Connection


Notify Dialog Timeout


Play Sound on Notify


Notify on Disconnection


Notify Dialog Caption


Notify Dialog Text 1


Notify Dialog Text 2 - Remote Control

Last modified
09:19, 13 Jul 2016