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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Server Administrator Guide > Manage Internet sessions > Limitations to Internet Sessions

Limitations to Internet Sessions

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Created by Anthony.Rinaldi, last modified by Anthony.Rinaldi on Jul 13, 2016

Views: 227 Votes: 0 Revisions: 5

While the Internet Session uses the Mini Remote Control agent, due to the way it communicates, it cannot use all of the features provided with the agent.

You cannot connect to a Mini Remote Control client agent that is connected to the Internet through a proxy.

The following is a list of frequently used Mini Remote Control features that you cannot use in an Internet Session.

  • Technician credentials/authentication

  • Simple File Transfer

  • Alternative connection protocols (RDP, VNC, AMT KVM)

  • Ping

  • Install, upgrade, or downgrade the MRC client agent

  • Lock Remote Keyboard and Mouse

  • Wake on LAN

The following table is a list of all Mini Remote Control agent features the Internet Session supports.

Tab Setting Notes
General Session Cannot connect to an agent with Shared Secret enabled.
Absolute Timeout  

Additional Settings

Show Tray Icon

If this is disabled, users cannot manually join a session.

Only Allow Connection When at the Logon Desktop

Enabling this setting prevents Internet Session connections.
Notify Dialog

Notify on Connection

 

Notify Dialog Timeout

 

Play Sound on Notify

 

Notify on Disconnection

 

Notify Dialog Caption

 

Notify Dialog Text 1

 

Notify Dialog Text 2 - Remote Control

 
Last modified
09:19, 13 Jul 2016

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