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Terminate sessions

Created by Anthony.Rinaldi, last modified by Anthony.Rinaldi on Jul 12, 2016

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Sessions are closed in one of three ways:

  • Manually by a user
  • Manually by a Administrator
  • Automatically by the server or gateway

Manually by a user

Users close their own sessions when they disconnect from Remote Support, Mini Remote Control, an Internet Session, or from an agent.

Manually by an Administrator

An Administrator can terminate any session by selecting a session and clicking Terminate.

Note: If an account is disabled or deleted, any sessions opened by that account will remain open until it is closed by the user, an administrator, or by idling too long.

Automatically by the server or gateway

Inactive sessions are kept open for a configurable amount of time. By default, the interval is 15 minutes for Gateway session. Administrators can modify the session timeout in the Settings section.

Last modified
21:44, 12 Jul 2016