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Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Administrator Guide > About Remote Hosts in Dameware

About Remote Hosts in Dameware

Updated: September 19, 2017

A remote host is a computer outside your firewall with which you want to connect. Connecting with a remote host through an Internet Session requires that you have:

  • Configured a NAT rule that translates a public IP address to your internal network
  • Opened ports 80, 443 (use port 444 if port 443 is not available), 6129, 6130, 6132, and 6133
  • Configured a port forwarding rule for the port number >> IP address and vice versa (inbound - outbound traffic)

Dameware supports two types of remote host Internet Sessions:

  • Attended sessions: A Dameware technician initiates an attended remote session from within Dameware Mini Remote Control on an as-needed basis. The session disconnects when either the technician or the customer ends the session. Use attended sessions when you rarely or will never support the user in the future.
  • Unattended sessions: Unattended sessions can be initiated from the list of remote hosts that display in Mini Remote Control. The Remote Host List enables Dameware technicians to access a common list of hosts and is created by a Dameware Central Server Administrator, or a user with administrator privileges. After a remote computer has successfully connected to the Dameware Internet Proxy, a technician can connect to the remote host. Use unattended sessions when you support an employee that works from home, and outside your company's network.

    The following graphic illustrates a Remote Host List as shown in Mini Remote Control.

    Remote Host Lists are only available via Mini Remote Control if you have installed Dameware Remote Support Centralized.


Remote host connection status

A remote host can have any of the following statuses:

  • Approved: The remote host is approved and ready. In Dameware Mini Remote Control, approved hosts are visible in the Remote Host List when they are connected to the Internet Proxy. Remote hosts with Approved status can be online or offline, depending on whether the remote host can be reached by the Internet Proxy.

  • Pending: The remote host is waiting for approval from a Dameware Administrator before it is used in Dameware Mini Remote Control. In the Dameware Mini Remote Control console, pending hosts are not visible in the Remote Host List. Remote hosts with Pending status can be online or offline, depending on whether the remote host is reachable by the Internet Proxy.

  • Blocked: A connection that is denied by the Dameware Administration is considered blocked. In the Dameware Mini Remote Control console, blocked hosts are not visible in the Remote Host List.

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