A user account must be created before you can connect to Remote Support, Mini Remote Control, or the Mobile Gateway. The DameWare Central Server and Mobile Gateway user accounts are separate from active directory accounts and are also separate from each other.
For example, a technician may be authorized to use Mini Remote Control from the Central Server, but unless the technician also has a DameWare Mobile Gateway user account, the technician cannot connect to the DameWare Mobile Gateway and remotely manage computers from a mobile device.
Only enabled users can connect, and each enabled user counts toward your licensed user count.
Note: You must run the Administration Console in Administrator Mode to edit users.
To add a user: