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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Server Administrator Guide > DameWare Server connections > DameWare default user accounts

DameWare default user accounts

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Created by Anthony.Rinaldi_ret, last modified by Aileen de Lara_ret on Nov 11, 2016

Views: 63 Votes: 0 Revisions: 5

DameWare Central Server establishes two default accounts on your Central Server and/or Mobile Gateway - the admin and user accounts. These accounts can be disabled or enabled, and you can change the password for both accounts.


  • There will be two sets of default accounts (one for each component) if the Central Server and the Mobile Gateway run on the same computer.
  • If you want to change the password or disable any of these accounts, you must do so in both places in the Administration console:
    • Go to Central Server > Users.
    • Go to Mobile Gateway > Users.

Admin account

Use the admin account to administer the DameWare Central Server with the Administration Console and perform tasks such as:

  • user creation
  • session management
  • password management
  • Global Host List management
  • Remote hosts management

This account does not count toward your license count and cannot be used in Remote Support, Mini Remote Control, or Mobile Client.

User account

Use the default user account to login to the Central Server from Remote Support or Mini Remote Control. This user account has the Mini Remote Control & Remote Support license type which allows user to access both Mini Remote Control and Remote Support. User counts toward your license count and is editable.

Last modified
00:49, 11 Nov 2016