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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Server Administrator Guide > Configure the DameWare Server

Configure the DameWare Server

Created by Anthony.Rinaldi, last modified by Chris.Moyer on Apr 25, 2017

Views: 88 Votes: 0 Revisions: 7

Depending on your network and organization, you will have different configuration needs. This configuration guide addresses configuration for the most common deployment scenarios.

DameWare Server components can be deployed on any computer that can both access the Internet through the DameWare service port (6130 by default) and access Mini Remote Control agents on your remote computers. If you decide to deploy the DameWare Internet Proxy, the computer on which you run the DameWare Internet Proxy must also be able to send and receive information on port 443. The recommended deployment scenario places the DameWare Internet Proxy in the DMZ.

For all deployment scenarios, deployment consists of the following steps:

  1. Install the DameWare Server.

  2. Open the Configuration Wizard.

  3. Turn on a server component.

  4. Ensure that DameWare Server components can communicate with each other.

The following is a list of common deployment scenarios:

  • Express Deployment & Configuration (Recommended for Evaluation)
  • Two Server Deployment & Configuration
  • Three Server Deployment & Configuration (Recommended for Production)

If you want to use Internet Sessions to connect to users outside of your network, you must configure your firewall or router in addition to turning on the DameWare Internet Proxy. See Modifying Your Firewall or Router for more information.

Express Deployment & Configuration

This deployment scenario assumes you want to run all components from the same computer and is used during evaluations. Select Express Configuration in the Configuration Wizard to configure all components based on this assumption. This allows you to begin using the software quickly and with minimal input. However, when used in a production environment, this option is only suitable for smaller organizations. If you select this option and you want to use Internet Sessions to remote control users outside of your internal network, you must open port 443 on your external facing firewall. This may open your network to security risks that can be mitigated by installing the DameWare Internet Proxy in the DMZ (see Two Server Deployment & Configuration).

In this scenario, install the DameWare Server once, and then run the Configuration Wizard using the Express Configuration selection to configure all components of your DameWare Server installation.

Two Server Deployment & Configuration

In this scenario, the DameWare Central Server and DameWare Mobile Gateway server components run on the same computer and the DameWare Internet Proxy component runs on a computer in the DMZ. This configuration is generally used in small to medium organizations that want to use the DameWare Internet Proxy and Internet Sessions, but do not want to open their internal network to port 443.

File:Success_Center/New_Articles/DameWareServerMT/030/2-server_deployment.png

In this configuration, you must install the DameWare Server and run the Configuration Wizard twice.

  1. Install the DameWare Server on your designated DameWare Internet Proxy computer.

  2. Run the Configuration Wizard on the computer, and select Advanced Configuration.

    1. Turn on the Internet Proxy.

    2. Click Edit details to obtain the pairing password and DameWare Internet Proxy host information.

  3. Install the DameWare Server on your designated DameWare Central Server and Mobile Gateway computer.

  4. Run the Configuration Wizard on the computer, and select Advanced Configuration.

    1. Turn on the Central Server and Mobile Gateway.

    2. Under the Internet Proxy, click Connect Network Machine.

    3. Click Edit details under Internet Proxy, and enter the pairing password and host information for the DameWare Internet Proxy.

Three Server Deployment & Configuration

This is the recommended configuration for DameWare Server. All components run on separate computers, and the DameWare Internet Proxy runs in the DMZ. This configuration handles large numbers of technicians using Remote Support, Mini Remote Control, or the DameWare Mobile Gateway at the same time. For extra security, you can also run the DameWare Mobile Gateway in the DMZ.

File:Success_Center/New_Articles/DameWareServerMT/030/3-server_deployment.png

In this configuration, you must install the DameWare Server and run the Configuration Wizard three times.

  1. Install the DameWare Server on your designated DameWare Internet Proxy computer.

  2. Run the Configuration Wizard on the computer, and select Advanced Configuration.

    1. Turn on the Internet Proxy.

    2. Click Edit details to obtain the pairing password and DameWare Internet Proxy host information.

  3. Install the DameWare Server on your designated DameWare Mobile Gateway computer.

  4. Run the Configuration Wizard on the computer, and select Advanced Configuration.

    1. Turn on the Mobile Gateway

    2. Click Edit details to obtain the pairing password and DameWare Mobile Gateway host information.

  5. Install the DameWare Server on your designated DameWare Central Server computer.

  6. Run the Configuration Wizard on the computer, and select Advanced Configuration.

    1. Turn on the Central Server.

    2. Under the Internet Proxy, click Connect Network Machine.

    3. Click Edit details under Internet Proxy, and enter the pairing password and host information for the DameWare Internet Proxy.

    4. Under the Mobile Gateway, click Connect Network Machine.

    5. Click Edit details under Mobile Gateway, and enter the pairing password and host information for the DameWare Mobile Gateway.

Last modified
12:44, 25 Apr 2017

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