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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Server Administrator Guide > DameWare installation overview > Mini Remote Control Client Agent Service installation methods

Mini Remote Control Client Agent Service installation methods

Created by Anthony.Rinaldi, last modified by Anthony.Rinaldi on Jul 13, 2016

Views: 136 Votes: 2 Revisions: 7

You can deploy the DameWare Mini Remote Control client agent to a single computer as needed or you can deploy to multiple computers at once.

If you want to deploy a single instance, you can deploy it to a remote computer in one of the following ways:

If you want to deploy to multiple computers, you can deploy it in one of the following ways:

Mini Remote Control application is backwards compatible with Mini Remote Control client agents from version 7.0. If the Mini Remote Control application connects to an unsupported agent, it prompts you to install a newer version of the client agent.

The Windows operating system requires location Administrator rights to install, remove, start, stop, or upgrade the Mini Remote Control client agent service on remote systems.

Installing the Service On-demand

When Mini Remote Control attempts to connect to a computer, it tries to connect through the client agent. If the client agent is not present on the remote computer, you are prompted to install the client agent.

Notes:

  • The remote operating system must have the File & Printer Sharing protocols and the File & Printer Sharing ports opened.

  • You cannot downgrade version 8 of the Mini Remote Control client agent service using this method. If you need to downgrade a remote system running version 8, remove the service first, and then install the lower-version service using this or any other installation method.

  • The FIPS modules are required to connect in FIPS Encryption Mode.

To install the client agent service on-demand:

  1. Open a remote connection dialog by clicking File > Connect.
  2. Enter the Host Name or IP Address and administrative credentials.
  3. Click Connect.
  4. When prompted to install the client agent service, click OK.
  5. Click Install Options to enable any of the following options:

    • Stop Service On Disconnect

    • Remove Service On Disconnect

    • Set Service Startup type to 'Manual' default is 'Automatic'

    • Include Configuration File (DWECS.reg)

    • Copy FIPS??Modules (approximately 9 MB)

Installing the Service from the Mini Remote Control Application

You can push the client agent to a computer using an option in the Mini Remote Control application console.

Notes:

  • The remote operating system must have the File & Printer Sharing protocols and the File & Printer Sharing ports opened.
  • You cannot downgrade version 8 of the Mini Remote Control client agent service using this method. If you need to downgrade a remote system running version 8, remove the service first, and then install the lower-version service using this or any other installation method.

  • The FIPS modules are required to connect in FIPS Encryption Mode.

  • The remote agent may run in the following modes:
    • Direct and remote connections: This enables you to connect to computers using on-premise access and off-premise access through DameWare Internet proxy.
    • Direct connection only: This enables you to connect to computers using on-premise access only.

To install the service from the Mini Remote Control application:

  1. Click Install Service... from the File menu.
  2. Enter the host name or IP address of the computer on which you want to install the service.
  3. If you want to manually start the service each time a connection is opened, select Set Service Startup type to "Manual" default is "Automatic".
  4. If you want to configure the settings of the Mini Remote Control client agent service to copy to the remote system, click the Configure... button.
  5. If you want to copy the DWRCS.reg file from the local system to the remote system with pre-configured Mini Remote Control client agent service settings, select Include Configuration File (DWRCS.reg). This option is available after you have created configuration settings.
  6. If you want to connect in FIPS Encryption Mode, select Copy FIPS Modules (approximately 9 MB).
  7. Select Overwrite any existing configuration on remote host to recreate the configuration file in the remote machine.

    After pushing an agent with the Overwrite any exciting configuration on remote host functionality, you need to approve the agent on remote machine again.

  8. Click OK.

The Mini Remote Control application deploys the service to the remote computer.

Installing Using MSI + MST Installers

MSI installation contains the remote host, while MST contains the configuration for target host to be able to use it in the Remote mode.

The MSI and MST installers are saved at the following locations:

  • MSI installer at c:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary\
  • MST installer at c:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary\Remote Configuration\

To deploy the remote host with the remote configuration, open the command line and enter the transformation command:

msiexec /i DWRCS_Vista_64.msi TRANSFORMS=transform_DWRCS_Vista_64.mst

Add OVERWRITEREMOTECFG=1 to overwrite the remote configuration. By default, remote configuration is saved on the target machine.

Installing Using EXE Installers

You may install the remote hosts directly from extracting the installer (EXE) file. The installer contains both the Remote Host installation (MSI) and Remote Host configuration (MST). EXE installer is located in the DameWare Proxy machine, and is unique for each proxy and configuration.

The EXE installer is saved at c:\Program Files (x86)\SolarWinds\DameWare Central Server\WebServerStaticContent\binary\

By default, remote host installation does not overwrite the Remote Host configuration. To apply a clear configuration, run the installation with OVERWRITEREMOTECFG=1.

Once you add the custom installation arguments, you must specify the default arguments as well. Otherwise, the remote host will be installed without configuration and will be run in Direct mode only. SolarWinds recommends to use the following command line arguments:

DWRCS_Vista_64.exe -ap "TRANSFORMS=transform_DWRCS_Vista_64.mst OVERWRITEREMOTECFG=1"

Installing the Service Manually

Notes:

  • In this installation method, agents will be available in Direct mode only, without Remote connection mode.
  • For manual installation with Remote connection support, copy DWRCSU.inst at c:\Program Files (x86)\SolarWinds\DameWare Central Server\ into the Remote Host folder at c:\Windows\dwrcs\ and restart the Remote Host.

To manually install the Mini Remote Control client agent service:

  1. Navigate to your DameWare installation folder, usually located at C:\Program Files\SolarWinds\DameWare Mini Remote Control.
  2. Copy the following files to a location or device you can access from the remote computer:
    • DameWare.LogAdjuster.exe.config
    • SolarwindsDiagnostics.exe.config
    • DameWare.Diagnostics
    • cpprest110_xp_1_2.dll
    • DWRCChat.dll
    • DWRCK.dll
    • DWRCRSS.dll
    • DWRCSE.dll
    • DWRCSET.dll
    • DWRCSh.dll
    • DWSGRWRP.dll
    • ICSharpCode.SharpZipLib.dll
    • log4cxx.dll
    • log4net.dll
    • SolarWinds.Logging.dll
    • SolarWinds.Orion.Common.dll
    • DameWare.LogAdjuster.exe
    • DWRCS.EXE
    • DWRCST.EXE
    • SolarwindsDiagnostics.exe
    • DWRCS.Logging.xml
    • DWRCST.Logging.xml
    • LogConfigurations.xml
  3. On the remote computer, create a new folder in the Windows directory called "dwrcs" (C:\Windows\dwrcs).
  4. Place the copied files in the new folder.

If you want to connect to the remote system in FIPS Mode, copy these additional files to C:\Windows\dwrcs on the remote system:

  • ccme_base.dll

  • ccme_ecc.dll

  • ccme_eccaccel.dll

  • cryptocme2.dll

  • cryptocme2.sig

  • ccme_eccnistaccel.dll

  • DWRCRSA.dll

Deploying Custom MSI Packages

Install the client agent on your local machine, and then use the DameWare MSI Builder to build a custom MSI package for the Mini Remote Control client agent service, including custom settings. You can then send the file to the remote system via your normal distribution process, such as group policies, or download it from the remote system, and then execute the installer. This installation method also opens the necessary TCP port on the Windows Firewall when it starts up.

Before you create your custom MSI package, you may want to pre-configure the client agent with host names, log settings, authentication choices, or other settings to deploy the custom configuration with the client agent.

To build a custom MSI package for the Mini Remote Control client agent service:

  1. Install and configure the client agent on the computer with the Mini Remote Control application.

  2. Open the DameWare Mini Remote Control Package Builder: Start > All Programs > SolarWinds > DameWare Mini Remote Control > DameWare Mini Remote Control Client Agent MSI Builder.
  3. Complete the following fields in the Package Builder dialog:

    • Profile: Select a pre-defined MSI package profile to populate the rest of the fields with your preferred settings. To save a new profile, complete the rest of the Package Builder dialog, enter a new name in the Profile box, and then click the save icon.

    • Target O/S: The operating system on the target system(s).

    • Include FIPS Modules: Includes the FIPS Modules in the MSI package. These files are required to run the client agent service in FIPS Encryption Mode.

    • Install the mirror driver:Includes the Mini Remote Control Mirror Driver in the MSI package.

    • Install the keyboard driver:Includes the Mini Remote Control Virtual Keyboard Driver in the MSI package.

    • Install the smart card driver:Includes the Mini Remote Control Smart Card Driver in the MSI package.

    • Client Agent Settings:Click the Client Agent icon to open the Mini Remote Control client agent service settings dialog.

    • When you configure these settings through the Package Builder, the application saves the settings in the installer to deploy to one or more remote systems.
    • Output Folder: Enter or browse to the folder you want to install the service to on the remote system(s).

  4. Click Build MSI to build the MSI package and save it to the output folder, which is the DameWare installation folder by default.

You can deploy the custom MSI package as you would any other MSI.

Using DameWare Remote Support to Install the Service on a Batch of Remote Systems

DameWare Remote Support includes a Services view, which you can use to install or the Mini Remote Control client agent service on one or more remote systems.

To install the Mini Remote Control client agent service on remote systems using Remote Support:

  1. Open Remote Support, and then open the Services view for the computer running Remote Support.

  2. Add the target systems to the Batch pane at the bottom of the Services View.

  3. Highlight the target systems in the Batch pane, and then select Batch Processing - DWMRC Service Install from the Service menu.

  4. Complete the following fields on the DameWare Mini Remote Control Service Installation - Batch dialog:

    • Include Configuration File (DWRCS.reg): Copies the DWRCS.reg file from the local system to the remote system with pre-configured Mini Remote Control client agent service settings.

    • Configure: Click this button to configure the settings of the Mini Remote Control client agent service to copy to the remote system if enabled.

    • Set Service Startup type to "Manual" default is "Automatic": Select this option to change the client agent service startup type to Manual.

    • Start Service after installation: Select this option to start the Mini Remote Control client agent service after installation.

    • Copy FIPS Modules (approximately 9 MB): Copies the Federal Information Processing Standard (FIPS) modules to the remote system when installing the Mini Remote Control client agent service.

  5. Click OK.

Last modified
09:08, 13 Jul 2016

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