Submit a ticketCall us

Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.

 

Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Server Administrator Guide > DameWare installation overview > Install DameWare Remote Support or Mini Remote Control

Install DameWare Remote Support or Mini Remote Control

Table of contents
No headers
Created by Anthony.Rinaldi, last modified by Anthony.Rinaldi on Jul 13, 2016

Views: 92 Votes: 1 Revisions: 5

DameWare provides an intuitive wizard to guide your installation. You can also install the application using the command line. See Installing Mini Remote Control or Remote Support from the command line for more information.

The following procedure will complete your installation of Remote Support or Mini Remote Control  in centralized mode.

You need administrator privileges to install the applications. If the computer on which you are installing Remote Support or Mini Remote Control has previously had a DameWare product installed on it, not including the Mini Remote Control client service, the previous settings are applied until you delete the DameWare database. Delete the DameWareDB file generally located in C:\Program Files (x86)\SolarWinds\DameWare <product>.

To install the DameWare application using the installer:

  1. Log on as an administrator
  2. Navigate to your download location and launch the DameWareMRC or DameWareRS executable file.
  3. Review the Welcome text, and then click Next to continue.
  4. Select I accept the terms in the License Agreement, and then click Next.
  5. If you want to install to a destination folder other than the default, click Browse, select an installation folder, and then click OK.
  6. Select Centralized Install, and click Next.

  7. If you do not have the DameWare Central Server connection details, select I do not have the connection details now; I will enter the details later, and click Next.

  8. If you do have the DameWare Central Server connection details, select DameWare Central Server connection details (Recommended), and enter the IP address or host name of the Central Server and the port number. Click Next.

  9. Select which application shortcuts you want the DameWare installer to create.
  10. Click Install to begin the installation.
  11. Enter the email address you provided to DameWare when you registered for the software, and then click Continue.
  12. Click Finish to complete the installation wizard and exit.

After you have completed installing the Remote Support or Mini Remote Control applications, launch the application by clicking DameWare Mini Remote Control or DameWare Remote Support in Start > Programs > SolarWinds.

Last modified
09:06, 13 Jul 2016

Tags

Classifications

Public