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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Server Administrator Guide > DameWare installation overview > Licensing and activation in DameWare Server

Licensing and activation in DameWare Server

Created by Anthony.Rinaldi, last modified by Anthony.Rinaldi on Jul 13, 2016

Views: 60 Votes: 0 Revisions: 6

DameWare software is licensed per user, but the centralized and standalone versions of the software handle the per user license differently.

Licensing

Centralized versions activate at the server and then use the Central Server as a licensing server to track the number of user seats. If you are deploying the Central Server on your network, you must use a centralized license.

Standalone versions allow you to activate a license up to three times per user. If you do not deploy the Central Server on your network, you must use the standalone license.

Notes:

  • You cannot run both centralized and standalone versions at the same time.

  • You cannot upgrade from centralized to standalone. You must uninstall the software and then install the version you want.

Centralized

The centralized versions of DameWare software are licensed on the Central Server. Each product - DameWare Remote Support or DameWare Mini Remote Control - is activated from the computer on which the Central Server is installed. The DameWare Mobile Gateway is a feature of Remote Support that you activate on the computer with the Mobile Gateway installed on it. The DameWare Central Server and DameWare Internet Proxy are included with the centralized version of DameWare Remote Support and are not separately licensed.

The license includes a licensed user number. Each user is assigned a license type by a DameWare Administrator, which reduces the number of available user licenses. See Licensing users for more information about assigning license types to users in DameWare Central Server. You can install the Remote Support or Mini Remote Control applications in centralized mode on multiple machines.

File:Success_Center/New_Articles/DameWareServerMT/020/050/dw_centralized_lic.png

For example, if you purchased a centralized Remote Support license for 10 users, you activate the license on the Central Server and then assign licenses to up to 10 users. The users can logon with their DameWare credentials to any Remote Support or Mini Remote Control application in centralized mode.

Note: After your purchased license is applied, you must disable or delete any user accounts that exceed the number of licensed seats you have purchased.

Standalone

DameWare standalone software is licensed per user, and each license allows you to install on 3 computers.

File:Success_Center/New_Articles/DameWareServerMT/020/050/dw_standalone_lic.png

For example, if you have 10 computers running Mini Remote Control and you use Mini Remote Control to manage 10,000 remote systems, you only need to license the 10 Mini Remote Control computers to maintain compliance with the SolarWinds End User License Agreement (EULA). To purchase licenses, visit www.dameware.com.

Complimentary Software

Certain DameWare software is not licensed, and you can install it as many times as you wish. The following DameWare software is provide free of charge and not licensed:

  • Mini Remote Control client agent

  • Internet Session Agent

  • DameWare Mobile Client

  • Administration Console

Activation

When upgrading to a new version or license, you do not need to reapply a license key if you have an Internet connection. Your license key will be automatically updated.

If you are upgrading from DameWare Mobile Gateway to DameWare Server, deactivate your Mobile Gateway license, and then apply it to the computer running the DameWare Server Mobile Gateway component.

If your license is not automatically upgraded to reflect its status in the customer portal and you have an active Internet connection, you can manually sync the license key by opening the Licence Manager and clicking Sync. If you do not have a Sync button, you may need to upgrade your version of the License Manager.

If you do not have an active Internet connection, you must use the offline activation method.

Centralized

Centralized licenses are denoted by an extra "C" at the end ( DRSC or MRCC). Do not activate a centralized product if you do not have the correct license.

To apply a new centralized license:

If the computer on which you installed the DameWare product is connected to the Internet, complete the following procedure.

If the computer on which you are activating your DameWare product is not connected to the Internet, complete the following procedure.

  1. Browse to http://support.solarwinds.com.

  2. Log in to the customer portal using your CustomerID/individual user profile email and password.

  3. Click License Management.

  4. Browse to your DameWare license list, and then locate the unregistered licenses list.

  5. Copy your unregistered activation key for the product you are activating to the clipboard.

  6. Click the Start menu and navigate to SolarWinds > DameWare Server > Activate DameWare Licenses.

  7. Click Enter License by the product you want to activate.

  8. Click Enter Licensing Information.

    1. Click I have internet access and an activation key from my customer portal license management page.
    2. Paste your unregistered activation key in the Activation Key field.
    3. If you use a proxy server to access the Internet, check the Proxy Server checkbox, and then type the proxy address and port number.
    4. Click Next.
    1. Click I want to activate my license through the Customer Portal.
    2. Complete the procedure described on the Activate Toolset window to complete the registration.
  9. Enter your contact information.

  10. Select the number of seats you wish to activate on the Central Server.

  11. Click Next.

  12. Click Finish.

Standalone

Standalone licenses do not have an extra "C" at the end ( DRS or MRC). Do not activate a standalone product if you do not have the correct license.

To apply a new standalone license:

If the computer on which you installed the DameWare product is connected to the Internet, complete the following procedure.

If the computer on which you are activating your DameWare product is not connected to the Internet, complete the following procedure.

  1. Browse to http://support.solarwinds.com.

  2. Log in to the customer portal using your CustomerID/individual user profile email and password.

  3. Click License Management.

  4. Browse to your DameWare license list, and then locate the unregistered licenses list.

  5. Copy your unregistered activation key for the product you are activating to the clipboard.

  6. Click the Start menu and navigate to SolarWinds > DameWare <product name> > Activate DameWare Licenses.

  7. Click Enter <product name> Licensing Information.

    1. Click I have internet access and an activation key from my customer portal license management page.
    2. Paste your unregistered activation key in the Activation Key field.
    3. If you use a proxy server to access the Internet, check the Proxy Server checkbox, and then type the proxy address and port number.
    4. Click Next.
    1. Click I want to activate my license through the Customer Portal.
    2. Complete the procedure described on the Activate Toolset window to complete the registration.
  8. Enter your contact information.

  9. Click Next.

  10. Click Finish.

Last modified
09:12, 13 Jul 2016

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