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Introduction to DameWare Server

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Created by Anthony.Rinaldi_ret, last modified by Anthony.Rinaldi_ret on Jul 13, 2016

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DameWare Server provides a powerful, comprehensive remote control solution to support end users inside and outside your internal network seamlessly. You can securely authenticate to computers, troubleshoot and solve problems, and chat with end users on computers running Windows, Mac OSX, or Linux.

Key features include:

  • Controlling end users' computers inside and outside your internal network

  • Centralized licensing

  • The ability to create a global host list

  • A personal host list that technicians can access from any computer running the Remote Support or Mini Remote Control application in Centralized mode

  • The ability to connect to remote computers using your mobile device

This guide provides installation and deployment information for DameWare Server. The server version of DameWare software is available for centralized versions 11.0 and later. This mode requires you to install and deploy at least one server component—the DameWare Central Server. License activation occurs on the server level; you do not activate licenses on each computer with Mini Remote Control or Remote Support installed on it. Mini Remote Control and Remote Support users authenticate to the Central Server and can logon at any centralized Mini Remote Control or Remote Support installation. Centralized mode is most useful for organizations with a large user base, with large or centralized IT departments, or with multiple DameWare product licenses that you wish to manage from a single point.

Last modified
08:50, 13 Jul 2016