Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > DameWare Remote Support & Mini Remote Control > Dameware Administrator Guide

Dameware Administrator Guide

Last Update: September 21, 2017

Dameware is comprised of two key products, Dameware Remote Support (DRS) and Dameware Mini Remote Control (MRC). Depending on how you want to support your end users, you can purchase MRC as a standalone product, or you can purchase DRS, which includes MRC.

This guide provides Dameware Administrators with information needed to:

  • Centrally manage Dameware users, Global Host Lists, and Remote Hosts
  • View, terminate, and modify Internet Sessions
  • Manage Dameware Central Server components
  • Integrate Dameware with SolarWinds Web Help Desk
  • Manage connections between Mini Remote Control and a remote computer

PDF

Introduction

Learn about Dameware, its architecture, and how to log in to the Administration Console.

Manage Dameware user accounts

This section shows you how to use the Dameware Administration Console to add Dameware Remote Support and Mini Remote Contrl users before they can connect with and support end users.

Manage Dameware security

The following topics describe ways to secure the connection between Mini Remote Control and the Dameware client agent.

Manage Dameware components

The topics in this section help you manage the Dameware Internet Proxy, the Dameware client agent, and the Dameware mobile client.

Create and maintain a list of internal hosts in the Dameware console

Internal hosts are computers inside your network. Use the following topics to create a Global Host List and manage the Saved Host List.

Administer the Dameware Remote Host List and settings

Remote hosts are computers external to your network. Use the following topics to create and manage the Remote Host List.

Connect to a remote host outside your network with Dameware Mini Remote Control

The topics in this section teach you how to connect with remote hosts outside your firewall.

Internet Sessions in Dameware

Learn about Internet Sessions in Dameware.

Modify Internet Session properties in Dameware

Learn how to configure Internet Session properties that Mini Remote Control uses when it connects to a remote computer. 

Administer Internet Sessions in Dameware

Use the following topics to view, terminate, and troubleshoot Internet Sessions.

Integrate Dameware Mini Remote Control with Web Help Desk

The integration between Dameware Mini Remote Control and SolarWinds Web Help Desk enables you to initiate connections with end users directly from within a Web Help Desk ticket. All information gathered during the support session is recorded and saved to the ticket.

Last modified
08:40, 16 Oct 2017

Tags

Classifications

Public