This article provides information regarding the following DameWare Remote Support unavailable icon and the action that needs to be done when it is encountered:
Represents machines that are currently not available or have not been checked on the current network connection(s).
All DameWare versions
Determine the remote machine status:
Try to repeat the steps and deselect the Enable Optional Ping option
4. It is possible that there are access/authentication issues when trying to determine the remote machine status.
As a workaround, the following information will help.
All of the functionality in DameWare Remote Support, including installing, removing, starting, or stopping the Mini Remote Control Client Agent Service on a remote system, is accomplished by asking the Operating System on the local system to execute standard Microsoft Windows APIs. This requires local Administrator rights to the Operating System on the remote system, and uses either your current local logon credentials, or your current authentication to the remote system.
To resolve this issue, it is necessary to use correct credentials.
Proceed with actions as on the following screenshots and restart DRS: