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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Documentation > Previous Versions > DameWare Remote Support User Guide > Pass-through authentication

Pass-through authentication

Created by Anthony.Rinaldi_ret, last modified by Anthony.Rinaldi_ret on Jul 12, 2016

Views: 1,386 Votes: 3 Revisions: 2

DameWare Remote Support uses the pass-through authentication functionality built into Windows operating systems (OS) to perform certain tasks without prompting for credentials. Similarly, DameWare Mini Remote Control allows you to install the Mini Remote Control Client Agent Service on a remote system using non-administrator credentials in the Remote Connect dialog.

To perform these tasks, the OS attempts to pass your current local desktop credentials to the remote systems. If the current credentials do not have sufficient rights to perform the task, then the OS prompts you for a set of credentials that have the necessary rights. After the program has authenticated to the remote system, the OS uses the same credentials for tasks that require the same level of authentication.

If you establish a connection with a remote system using non-administrator credentials, and then you try to perform a task that requires administrative rights, the program returns an error stating that the user does not have sufficient permissions to execute the task. If this happens, use the Disconnect Network Connections feature in Remote Support to disconnect that connection and establish a new one with the appropriate credentials.

Pass-through authentication and DameWare Mini Remote Control

When first attempting to contact a remote system, Mini Remote Control attempts a TCP connection using the credentials specified in the Remote Connect dialog. If the Mini Remote Control Client Agent Service is not installed on the remote system or is not listening on the specified port, then the Mini Remote Control program drops out of TCP mode and uses the installed protocols of the operating system to interrogate the remote system.

At this point, the connection to the remote system has nothing to do with the credentials you supplied in the Remote Connect dialog. Mini Remote Control begins using pass-through authentication. If your current credentials do not have sufficient rights, then the program prompts you to supply a set of credentials that has the necessary rights to complete the task. Administrative rights are required to start, stop, install, or remove the Mini Remote Control Client Agent Service. After Mini Remote Control verifies the Mini Remote Control Client Agent Service is running on the specified TCP port, the program attempts its TCP connection to the remote machine again, using the credentials specified in the Remote Connect dialog box.

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