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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Documentation > Previous Versions > DameWare Remote Support User Guide > Remote system tasks and views > RDP view

RDP view

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Created by Anthony.Rinaldi_ret, last modified by Anthony.Rinaldi_ret on Jul 12, 2016

Views: 352 Votes: 0 Revisions: 2

DameWare Remote Support's RDP view allows you to connect to remote system using an RDP viewer in the Remote Support application. Use this view to connect to remote systems running Terminal Services. All you need is network access, the correct TCP ports open on any routers or firewalls between the local & remote systems, and the necessary permissions to connect.

To make an RDP connection:

  1. Open the RDP view.

  2. If the RDP view does not automatically display the RDP Host Properties dialog, click Connect in the RDP view mini toolbar.

  3. Enter the hostname or IP address of the remote system.

  4. Enter the User Name, Password, and Domain Name for the remote system.

  5. Click OK.

  6. If Remote Desktop is not enabled on the remote system, Remote Support displays a dialog asking if you want to enable it:

    1. If applicable, select Disable Remote Desktop on Disconnect.

    2. If you want to enable Remote Desktop on the remote system, click Yes. Otherwise, click No.

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