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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Documentation > Previous Versions > DameWare Remote Support User Guide > Remote system tasks and views > Properties view

Properties view

Created by Anthony.Rinaldi_ret, last modified by Anthony.Rinaldi_ret on Jul 12, 2016

Views: 202 Votes: 0 Revisions: 2

The DameWare Remote Support Properties view is implemented as an MDI child window with eight tabs for categorized properties information. Use Batch Processing to update the following properties on one or more selected computers from the lower pane of the Properties view:

  • Machine Visibility

  • Legal Notice

For additional information about Batch Processing, see Batch Processing.

The following sections discuss the Properties view tabs in more detail.

Time tab

Displays the following time information for the remote system:

  • Current Local Time: The actual time of the local system.

  • Current Remote Time: The actual time on the remote system.

  • Zone Difference: The difference between the time zones on the remote and local systems.

  • Start Time: The last recorded start time of the remote system.

  • Up Time: The time in days, hours, minutes and seconds that the remote system has been running. This counter is reset after 49.7 days or 4,294,967,295 milliseconds. Due to this limitation, Remote Support has an option to use the local system's event log for this calculation.

    If the event log on the remote system is cleared, this option is not viable. Also, using the event log for this calculation can be time consuming, especially with very large logs.

  • Remote to Local Time: This time is converted from the remote time to the local time using the time zone of the local system. This is not the actual time on the local system.

  • Time Variance: The calculated time difference between the remote and local systems.

The Current Remote Time and Current Local Time may be the same if both the remote and local systems are in the same time zone.

Version tab

Displays the following version information for the remote system:

  • Current Build Number

  • Current Type

  • Current Version (see table)

  • Install Date

  • Path Name

  • Product Type

  • Registered Organization

  • Registered Owner

  • Software Type

  • System Root

Table of Operating System Names by OS Version

OS Version

Corresponding Operating System Name


Windows XP Home, Windows XP Professional


Windows Server 2003, Windows Server 2003 R2, Windows XP 64-Bit Edition


Windows Vista, Windows Server 2008


Windows 7, Windows Server 2008 R2


Windows Server 2012, Windows 8


Windows Server 2012 R2, Windows 8.1


Windows Server 2016 Technical Preview, Windows 10

* For applications manifested for Windows 8.1 or Windows 10.

System tab

Displays the following system information:

  • Identifier

  • Bios Version

  • Bios Date

  • CPU Identifier

  • CPU Vendor Identifier

  • CPU MHz

  • CPU Name String

  • HAL

  • Physical Memory

If the hardware manufacturer has provided it, Remote Support collects the following additional information from remote systems using Windows Management Instrumentation (WMI):

  • (Bios) Bios Manufacturer

  • (Bios) Bios Version

  • (Bios) SMBios Version

  • (Bios) Serial Number

  • (Computer System) Manufacturer

  • (Computer System) Model

  • (Computer System) System Type

  • (System Enclosure) Manufacturer

  • (System Enclosure) Asset Tag

Display tab

Displays the following display information:

  • Bios Date

  • Bios Version

  • Driver

  • Driver Company

  • Driver Description

  • Driver Product

  • Driver Version

  • Memory Size

Resources tab

Displays the following information on their respective tabs at the bottom of the view:

IRQ tab

Displays the following information about the remote system's interrupt requests (IRQ):

  • IRQ (number)

  • Device

  • Bus

  • Type

I/O Port tab

Displays the following information about the remote system's input/output (I/O) ports:

  • Address

  • Device

  • Bus

  • Type

DMA tab

Displays the following information about the remote system's direct memory access (DMA):

  • Channel

  • Port

  • Device

  • Bus

  • Type

Memory tab

Displays the following information about the remote system's memory resources:

  • Address

  • Device

  • Bus

  • Type

Devices tab

Lists the remote system's devices.

Environment tab

Displays and defines all of the environment variables currently defined on the remote system, including:

  • ComSpec


  • OS

  • Os2LibPath

  • Path





  • windir

Network tab

Displays the following information on their respective tabs at the bottom of the view:

General tab

Displays general network information for the remote system, including:

  • Comment

  • Domain or Workgroup

  • Hidden*

  • Lan Root

  • Legal Notice Caption*

  • Legal Notice Text*

  • Logged On Users

  • Max Users

  • Network Version

  • Platform ID

  • User

  • User Logon Domain

  • User Logon Server

  • User Path

  • User Per License

* You can modify these settings using Remote Support's batch processing functionality. For additional information, see Batch Processing.

Transports tab

Displays the following information for the remote system's transports:

  • Transport (name)

  • Address

  • VC's

  • WAN

  • Quality

Settings tab

Displays the following settings and their current values for the remote system:

512 Byte Max Transfer

Buffer Deny Write Files

Buffer Pipes

Buffer Read Only Files

Cache Time Out

Character Buffer Size

Character Wait

Character Time

Datagram Reset Frequency

Dormant File Limit

Force Core Creation

Illegal Datagrams

Keep Connection

Lock Increment

Lock Quota

Log Election Packets

Mailslot Buffers

Maximum Collection Count

Maximum Commands

Maximum Locks

Maximum Pipes

Maximum Threads

Pipe Increment

Read Ahead Throughput

Server Announce Buffers

Session Time Out

Use Close Behind

Use Encryption

Use Lock



Use Opportunistic Locking

Use Raw Read

Use Raw Write

Use Unlock Behind

Use Write Raw Data

Statistics tab

Displays the following statistics and their current values for the remote system:

Bytes Transmitted

Cache Read Bytes Requested

Cache Write Bytes Requested

Character Wait

Core Connects

Current Commands

Failed Completion Operations

Failed Sessions

Failed Use Count

Hung Sessions

Initially Failed Operations

Large Read SMBs

Large Write SMBs

LM 2.0 Connects

LM 2.x Connects

Network Errors

Network Read Bytes Requested

Non Paged Write Bytes Requested

Paged Read Bytes Requested

Paged Write Bytes Requested

Random Read Operations

Read SMB's


Server Average Response Time

Server Big Buffers Needed

Server Bytes Received

Server Bytes Sent

Server Device Opens

Server Disconnects

Server File Opens

Server Jobs Queued

Server Password Errors

Server Permission Errors

Server Request Buffers Needed

Server Sessions Open

Server Sessions Errored Out

Server Sessions Timed Out

Server System Errors


Small Read SMBs

Small Write SMBs

SMBs Received

SMBs Transmitted

Use Count

Windows Vista/2008/7 Connects

Write Operations

Write SMBs


Hotfixes tab

Displays the following information about the hotfixes on the remote system:

  • Hotfix (name)

  • Valid

  • Installed

  • Installed By

  • Installed On

  • Description

  • Comments

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