Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Documentation > Dameware Stand-alone Getting Started Guide > Dameware Mini Remote Control connection and authentication methods

Dameware Mini Remote Control connection and authentication methods

Table of contents
Dameware_GS_Home.png

Updated: September 14, 2017

This topic applies to both Remote Support and Mini Remote Control.

The Mini Remote Control application connects to the client agent service using a direct TCP connection from the application to the client agents. Although this method may not be as convenient as establishing a VPN or SSL connection to a LAN, for many users it provides a way of supporting customers or administrating remote computers, not on a LAN.

Dameware Mini Remote Control supports the following connection methods:

Connection Method Description Authentication Methods

Use MRC Viewer

Connects to the MRC agent installed on the remote Windows machine. If an agent is not installed on the remote machine, it is installed during the connection.

Proprietary Challenge / Response: This authentication method works by having a custom proprietary User Name and Password defined in the settings of the Mini Remote Control client agent service on the remote system. The User Name and Password are stored in encrypted format in the Registry of the remote system.

Windows NT Challenge / Response: This authentication method uses the integrated security of the Windows operating system to connect to a remote system.

Encrypted Windows Logon: The Encrypted Windows Logon is similar to the Windows NT Challenge / Response authentication method except that it sends the User Name and Password to the remote system in an encrypted format. This authentication method is designed primarily for situations where NT Challenge / Response authentication is not possible or fails. Examples of these situations include when Domain Controllers have been configured to disallow anonymous connections, NT Challenge / Response has been disabled, or when using any of the Home versions of Windows Operating Systems.

Smart Card Logon: The Smart Card Logon provides two-factor authentication that allows the Mini Remote Control user to authenticate to a remote system using a Smart Card and PIN at the local system without requiring a Smart Card reader at the remote system. This option works in conjunction with the Smart Card network implementation.

Use Remote Desktop (RDP)

Connects to the remote system using the Microsoft Remote Desktop Program. When you select this option, Mini Remote Control opens the RDP viewer within the Mini Remote Control application to connect to the remote system.

N/A

Use VNC Viewer (Linux or Mac)

Connects to a remote VNC server using the Remote Frame Buffer (RFB) protocol. Use this option to connect to Linux or Mac hosts.

For additional information about the operating systems Mini Remote Control supports for VNC connections, see Configure a Mac or Linux computer as a Dameware Remote Host.

N/A

Last modified

Tags

Classifications

Public