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Change management in IT is critical. But, even with a good change management process, changes are too often not correctly tracked, if at all. The configuration of your servers and applications is a key factor in their performance, availability, and security. Many incidents can be tracked back to an authorized (and sometimes unauthorized) configuration change, whether to a system file, configuration file, or Windows® Registry entry. Join SolarWinds VP of product management Brandon Shopp to discover how the new SolarWinds® Server Configuration Monitor is designed to help you.

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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Documentation > Dameware Stand-alone Getting Started Guide

Dameware Stand-alone Getting Started Guide

Last Update: September 15, 2017

The purpose of this guide is to familiarize you with the Dameware Remote Support and Dameware Mini Remote Control features that are most commonly used by SolarWinds customers.

Use the information in this guide to get started with stand-alone or evaluation versions of Dameware Remote Support and Mini Remote Control.

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Introduction

Learn how to get started with Dameware Remote Support and Mini Remote Control.

Use Mini Remote Control to support internal users

This section describes how to use Mini Remote control to connect with and support users internal to your network.

Use Remote Support to support internal users and systems

This section describes how to use Dameware Remote Support to troubleshoot problems with computers internal to your network. This section also shows you how to use Remote Support to manage your Active Directory environment and export configuration changes to troubleshoot issues on host machines.

Training Edit section

If you are on active maintenance, you can sign up for on-demand classes to learn more about your Dameware product.

 

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