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What kind of host lists are there in Dameware?

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Dameware_GS_Home.png

Updated: September 14, 2017

This topic applies to both Remote Support and Mini Remote Control.

A Global Host List enables Dameware technicians to access a common list of hosts internal to their network. A Central Server administrator populates a Global Host List in the Central Server, and this list is displayed when a technician logs in to Remote Support or Mini Remote Control in centralized mode. Global Host Lists can only be edited in the Administration Console.

The following graphic illustrates a Global Host List as it is displayed in Remote Support.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0020-Create_users_and_Global_Host_Lists/0050-What_kind_of_host_lists_are_there_in_Dameware/Global-host-Example.png

A Remote Host List enables Dameware technicians to access a common list of hosts external to the network.

Remote Host Lists are only available via Mini Remote Control if you have installed Dameware Remote Support Centralized.

Connecting with a remote host through an Internet Session requires that you have:

  • Configured a NAT rule that translates a public IP address to your internal network
  • Opened ports 80, 443 (use port 444 if port 443 is not available), 6129, 6130, 6132, and 6133
  • Configured a port forwarding rule for the port number >> IP address and vice versa (inbound - outbound traffic)

Dameware supports two types of remote host Internet Sessions:

  • Attended sessions: A Dameware technician initiates an attended remote session from within Dameware Mini Remote Control on an as-needed basis. The session disconnects when either the technician or the customer ends the session. Use attended sessions when you rarely or will never support the user in the future.
  • Unattended sessions: Unattended sessions can be initiated from the list of remote hosts that display in Mini Remote Control. The remote host list is created by a Dameware Central Server Administrator, or a user with administrator privileges, in the Administration Console. The connection with a remote host can be established multiple times. Use unattended sessions when you support an employee that works from home, and outside your company's network.

    The following graphic illustrates a Remote Host List as it displays in Mini Remote Control.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0020-Create_users_and_Global_Host_Lists/0050-What_kind_of_host_lists_are_there_in_Dameware/gsg-Remote-hosts.png

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