Submit a ticketCall us

AnnouncementsFace your biggest database issues head-on

Our new eCourse helps you navigate SQL Server performance blocks by teaching you how to recognize and deal with the three DBA Disruptors: Performance Hog, Blame Shifter, and Query Blocker. Register today to learn how to defend your environment and fend off menacing disruptions.

Register for your free eCourse.

Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Documentation > Dameware Centralized Getting Started Guide > Modify end user machines using Dameware Remote Support

Modify end user machines using Dameware Remote Support

Table of contents
Dameware_GS_Home.png

Updated: September 14, 2017

This topic applies to Remote Support.

Dameware Remote Support is ideal for performing Windows administration tasks on computers internal to your network. For example, with Dameware Remote Support you can restart services and processes, edit registries, view and clear events logs, and more. The benefit of using Remote Support to modify end user machines is that you can perform all functions with the Remote Support console, instead of initiating RDP sessions with the end user.

While there are many Windows administration tasks you can perform with Remote Support, this topic provides guidelines on a few of the most commonly used features.

Before you begin:

If you want to... Complete these Steps...

Edit the registry

SolarWinds recommends that you back up the registry before making changes.

  1. Browse the machine, and expand Registry.

    In this example, the machine name is listed under Favorite Machines and begins with PM.

  2. Double-click 32 bit Registry, or 64 bit Registry.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0040-Use_Remote_Support_to_support_internal_users_and_systems/0020-Modify_end_user_machines_using_Dameware_Remote_Support/gsg-modify-end-user-machine.png

  3. Make changes to the registry, and save them.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0040-Use_Remote_Support_to_support_internal_users_and_systems/0020-Modify_end_user_machines_using_Dameware_Remote_Support/gsg-modify-end-user-machine-2.png

View, remove, start, stop, or install services

  1. Browse the machine, and expand Services.
  2. In the Services tab, right-click a service, and make a selection.

    File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0040-Use_Remote_Support_to_support_internal_users_and_systems/0020-Modify_end_user_machines_using_Dameware_Remote_Support/gsg-modify-end-user-machine-3.png

View the shares associated with a machine

Browse the machine and double-click Shares.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0040-Use_Remote_Support_to_support_internal_users_and_systems/0020-Modify_end_user_machines_using_Dameware_Remote_Support/gsg-modify-end-user-machine-5.png

View software versions and updates Browse the machine and double-click Software.

File:Success_Center/Reusable_content_-_InfoDev/Dameware_Centralized_Getting_Started_Guide/Dameware_Centralized_Getting_Started_Guide/0040-Use_Remote_Support_to_support_internal_users_and_systems/0020-Modify_end_user_machines_using_Dameware_Remote_Support/gsg-modify-end-user-machine-6.png

 

Last modified

Tags

Classifications

Public