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Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Documentation > Dameware Centralized Getting Started Guide

Dameware Centralized Getting Started Guide

Last Update: September 15, 2017

This guide is intended for SolarWinds customers who have purchased Dameware Remote Support Centralized or Dameware Mini Remote Control Centralized. Centralized versions of Dameware include the Dameware Central Server that manages Dameware licenses, Global Host Lists, and Dameware users. With Dameware Remote Support Centralized you can also initiate Internet Sessions to support remote end users outside your network.

The purpose of this guide is to familiarize you with the Dameware Remote Support and Dameware Mini Remote Control features that are most commonly used by SolarWinds customers.

Use the information in this guide to get started with Dameware Remote Support Centralized and Mini Remote Control Centralized.

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Introduction

Learn how to get started with Dameware Remote Support and Mini Remote Control.

Create users and Global Host Lists

This section shows you how to log in to the Dameware Administration Console so that you can create Dameware users and populate the Global Host List with computers internal to your network.

Use Mini Remote Control to support internal users

This section describes how to use Mini Remote control to connect with and support users internal to your network.

Use Remote Support to support internal users and systems

This section describes how to use Dameware Remote Support to troubleshoot problems with computers internal to your network. This section also shows you how to use Remote Support to manage your Active Directory environment and export configuration changes to troubleshoot issues on host machines.

Use Remote Support to support remote users

This section describes how to use Remote Support to connect with and support users external to your network..

Training

If you are on active maintenance, you can sign up for on-demand classes to learn more about your Dameware product.

 

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