Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Documentation > Dameware Remote Support and Mini Remote Control Documentation - Previous Versions > DameWare Remote Support User Guide > Application properties > Remote Control tab

Remote Control tab

Table of contents
No headers
Created by Anthony.Rinaldi_ret, last modified by Anthony.Rinaldi_ret on Jul 12, 2016

Views: 36 Votes: 0 Revisions: 2

The Remote Control tab provides the following customization options:

  • Attempt to Connect: When you select either of the Mini Remote Control commands from the Network Browser pane, Remote Support launches the Mini Remote Control program and automatically passes the hostname or IP address of the selected system as a parameter. Select this option to instruct Mini Remote Control to automatically attempt to connect to the remote system using stored credentials.

    • Connect only if found in Host List: Only connects automatically if the remote system already has an entry in Mini Remote Control's Saved Host List. If no entry is found, then Mini Remote Control opens the Remote Connect dialog with the (temporary) entry that was created for the host.

  • Reuse any Mini Remote Control window that is not busy: Instead of opening another a new instance of the Mini Remote Control program each time it is launched from Remote Support, this setting attempts to use any existing window (not currently at a prompt or dialog) first. If it cannot use an existing window, it opens a new instance.

  • RDP Settings: Configure default RDP settings to use for RDP connections (instead of an Mini Remote Control connections) to remote systems.

Last modified