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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Documentation > Dameware Remote Support and Mini Remote Control Documentation - Previous Versions > DameWare Remote Support User Guide > Network Browser pane > Active Directory overview

Active Directory overview

Created by Anthony.Rinaldi_ret, last modified by Anthony.Rinaldi_ret on Jul 12, 2016

Views: 96 Votes: 0 Revisions: 2

The DameWare Remote Support Active Directory (AD) administration tools simplify directory service administration and allow administrators to remotely manage multiple Active Directory sites directly from their workstation, without being physically logged into any domain.

For example, an Administrator can be logged into Domain A, or even working from home over a VPN connection without being logged into any Domain. He can then use Remote Support to perform Administrative tasks on Domain B, including Active Directory and Exchange tasks, without having to log into Domain B.

To access these tools, expand the Active Directory node in the Network Browser pane.

Remote Support's Active Directory functionality is only supported on systems running Windows Vista and higher.

Active Directory Support

Use Remote Support to manage Active Directory on any domain to which your computer belongs. Remote Support uses the DameWare AD & Exchange Agent for management tasks, which it automatically deploys from your computer to the domain controller or Exchange server you want to administer.

To specify the Active Directory servers you want to manager:

  1. In the Remote Support Network Browser pane, expand the Active Directory node.

  2. From the AD menu, select Add Active Directory Site.

  3. Enter the name or IP address for the AD site, and then click Check.

  4. If the dialog returns the correct information, click OK.

You can add a new user, create their home folders with the correct security settings, create an Exchange Mailbox for the user, and even add their picture – all from within Remote Support.

Active Directory Group Policy Objects and Organizational Units

To manage your Group Policy Objects (GPO) and Organizational Units (OU) from within DameWare Remote Support, right-click the Active Directory site you would like to manage, and then select the appropriate option:

  • Account Policy: View and edit the AD site's account policy.

  • Audit Policy: View and edit the AD site's audit policy.

  • Browse Group Policy Objects: View and edit the GPOs for related domains, OUs, sites, and computers.

  • Open Group Policy Objects: Open the Group Policy Object Editor for the AD site.

Microsoft Exchange support

To manage Microsoft Exchange mailboxes for specific users from within Remote Support, right-click the user from the User Objects view, point to Exchange Tasks, and then select the appropriate option:

  • Create Mailbox: Create a new Exchange mailbox for the selected user.

  • Move Mailbox: Move the selected user's mailbox to a different location.

  • Delete Mailbox: Delete the selected user's mailbox.

  • Establish e-mail addresses: Establish an email address for the selected user.

  • Delete e-mail addresses: Delete an email address for the selected user.

  • Update Now: Updates the selected user's Exchange account.

You can also access other Exchange settings on the Exchange General, Email-Addresses, or Exchange Advanced tabs on the User Properties view: right-click a user in the User Objects view, and then select Properties.

If these tabs are not available, select View Advanced Features on the Active Directory tab in the Remote Support Properties view.

Microsoft Exchange and the DameWare AD & Exchange Agent

Exchange functionality does not necessarily require the DameWare AD & Exchange Agent. Remote Support automatically detects if the Microsoft Exchange Admin tools are installed locally. Remote Support uses the Exchange tools if it finds them. Otherwise, Remote Support attempts to install a DameWare AD & Exchange Agent.

Remote Support's Exchange Tasks are only available if Remote Support detects Microsoft Exchange 2000 or greater on the selected AD site. The Exchange server must also be an AD domain controller for the domain. If your Exchange server is not running AD, the Exchange Tasks menu does not function properly, and its task will return an error.

To add an Exchange server running AD as an AD site in Remote Support:

  1. In the Remote Support Network Browser pane, expand the Active Directory node.

  2. From the AD menu, select Add Active Directory Site.

  3. Enter the name or IP address for the Exchange server, and then click Check.

  4. If the dialog returns the correct information, click OK.

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