Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Documentation > Dameware Administrator Guide > Log in to the Dameware Administration Console

Log in to the Dameware Administration Console

Updated: September 19, 2017

The Dameware Administration Console is used to manage Dameware licenses, users, and Global Host Lists. With Dameware Remote Support Centralized, you use the Dameware Administration Console to manage Internet Sessions and settings, Internet Proxy settings, and Mobile Gateway users, sessions, and settings.

To log in to the Dameware Administration Console, collect the following:

  • The Dameware Central Server IP address or host name
  • The Dameware service port number (the default port number is 6133)

Before you begin, ensure that you have installed Dameware.

  • The default credentials for the administrator are user name admin and password admin. You can assign administrator privileges to any user.
  • The default administrator account does not affect your license count because it is not licensed to use Remote Support, Mini Remote Control, or the Dameware Mobile Client.
  1. From your Desktop or the Start menu, launch the Dameware Administration Console.
  2. Enter the Central Server IP address or host name, and port number.

    The default port number is 6133.

  3. Use the following table to select an authentication method.
    Authentication Description
    Dameware authentication This is the most common authentication method where user accounts are independent of other credentials. The default administrator user name is admin and the default password is admin. If a user account is not assigned administrator privileges, the user cannot log in to the Administrator Console.
    Windows authentication Use this authentication if the Administration Console and the Central Server are located in the same domain or are in different domains and have a trust relationship between them. To enable Windows authentication, synchronize a user account with the Active Directory server on the Dameware Central Server. A user cannot log in to the Administrator Console if the user account does not have administrator privileges.
  4. Click Connect to Server.

    The Dameware Central Server Administration Console window opens.

When I log in, I see the following error message. What should I do?


This message displays because you have purchased Dameware Mini Remote Control Centralized, and the default user account is a Dameware Remote Support user instead of a Dameware Mini Remote Control user. Until this is changed, Mini Remote Control users cannot connect to the Central Server.

To change the default Dameware Remote Support user to a Mini Remote Control user:

  1. Click OK on the message.
  2. Select the user check box, and click Edit on the Action bar.

    The Edit Existing User dialog box opens.

  3. Select the Dameware Mini Remote Control Only license type, and click Save Changes.


Last modified