Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Documentation > DameWare Remote Support and Mini Remote Control Documentation - Previous Versions > DameWare Remote Support User Guide > About DameWare Remote Support

About DameWare Remote Support

Table of contents
No headers
Created by Anthony.Rinaldi_ret, last modified by Chris.Moyer on Aug 07, 2017

Views: 302 Votes: 0 Revisions: 3

DameWare Remote Support is an enterprise system management application for computers running the Windows platform. In short, Remote Support helps you manage your entire Windows based network from a single Explorer-style interface. The following is a summary of the major features in Remote Support:

  • Manage computers running a variety of Windows operating systems (32-bit and 64-bit), including:

    • Windows Server 2008 (including R2)
    • Windows 7
    • Windows Server 2012 (including R2)
    • Windows 8
    • Windows 8.1
    • Windows 10
  • Access Microsoft Management Console (MMC) functionality and more in a centralized remote management interface.

  • Access standard and enhanced Windows and Windows Server utilities for superior performance, added functionality, and ease of use.

  • Use standard shell property pages and shell context menus.

  • Retrieve, search, and filter Microsoft Active Directory (AD) Objects & attributes in a powerful Active Directory Object Browser.

  • Manage AD objects such as Organizational Units (OU), Containers, Users, Groups, Contacts, Computers, and Shares

  • Manage non-Microsoft AD attributes, such as photos, logos, and employee IDs.

  • Manage non-AD Microsoft Windows network implementations with a dynamic "Microsoft Windows Network" Browser tree view.

  • Add domain controllers, servers, workstations, and non-browsable computers by machine name or IP address to the network browser tree view on demand.

  • Use DameWare Mini Remote Control to interactively manage and troubleshoot remote computers.

  • Use DameWare Exporter to quickly extract information from remote computers.

Last modified
08:37, 7 Aug 2017