Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Documentation > DameWare Remote Support and Mini Remote Control Documentation - Previous Versions > DameWare Mini Remote Control User Guide > Application properties and dialogs > MRC Ping dialog

MRC Ping dialog

Created by Anthony.Rinaldi_ret, last modified by Anthony.Rinaldi_ret on Jul 11, 2016

Views: 19 Votes: 0 Revisions: 3

Use this dialog to configure a Mini Remote Control ping to a remote system. If appropriate, set Mini Remote Control to connect to the remote system as soon as it responds to the ping.

Ping Dialog Options

The Mini Remote Control Ping dialog consists of the following options:

  • Host Name or IP Address: Enter the Host Name or the IP Address of the remote machine on which to ping the Mini Remote Control client agent service.
  • Connect on Reply: Instructs the program to automatically establish a Mini Remote Control connection when the Mini Remote Control client agent service responds to the ping.
    • Maximum Connect Attempts: The maximum number of times Mini Remote Control should attempt to establish the Mini Remote Control connection automatically.
    • Connect Delay (in seconds): The number of seconds Mini Remote Control should wait before attempting to establish the Mini Remote Control connection after the Mini Remote Control client agent service responds to the ping.
    • Advanced: Opens the Mini Remote Control Ping Connect - Advance window to define advanced settings.

Ping Connect - Advanced Window

Set the following advanced settings when connecting to a remote system using Mini Remote Control Ping Connect.

  • Use Mini Remote Control Server Service Ping (non ICMP): Attempt to PING the Mini Remote Control Client Agent Service.

    • On Mini Remote Control Ping Failure Use Service Control Manager Ping: If the Mini Remote Control Client Agent Service PING fails, this setting allows the Mini Remote Control application to attempt to PING the Service Control Manager on the remote machine.

    • Mini Remote Control Ping Failure Count: The number of times Mini Remote Control PING will be allowed to fail before the Service Control Manager PING is attempted.

  • Use Service Control Manager Ping Only: This setting will cause the PING functionality to attempt to PING the Service Control Manager exclusively.

  • Minimum delay between Mini Remote Control Ping failures: The number of seconds between each Mini Remote Control PING attempt.

  • Minimum delay between SCM Ping failures: The number of seconds between each Service Control Manager PING attempt.

  • Only Use Mini Remote Control or SCM Ping after successful ICMP Ping Reply(s): Attempts the Mini Remote Control PING and/or the Service Control Manager PING only after a successful reply to an ICMP PING.

    • ICMP Ping Reply Count: The number of times the ICMP reply was received.

Last modified
14:09, 11 Jul 2016

Tags

Classifications

Public