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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Remote Support User Guide > Remote system tasks and views > Processes view

Processes view

Created by Anthony.Rinaldi_ret, last modified by Anthony.Rinaldi_ret on Jul 12, 2016

Views: 13 Votes: 0 Revisions: 2

The Processes view is designed to allow robust remote process management functionality. The Processes view displays the total number of processes currently executing on the remote computer and its Central Processing Unit (CPU) utilization at the top of the view. The Processes view also displays the details of each current process in the following sortable columns:

  • Image Name

  • PID (Process Identifier)

  • CPU (% used)

  • CPU Time

  • Mem Usage (amount of memory used)

  • Privileged (% used in Privileged mode)

  • User (% used in User mode)

  • Threads (# running)

  • Start Time

  • Elapsed Time

When you select a process, the Processes view displays each of the Threads associated with that process in the lower pane, with the following details:

  • Processor Time

  • Privileged (% used in Privileged mode)

  • User (% used in User mode)

  • Priority

The Processes view's mini toolbar provides the following functionality:

End Selected Process

When selected, Remote Support presents a Warning dialog stating that terminating a process can cause undesired results, including loss of data and system instability. To terminate the process, click Yes. To return without terminating the selected process, click No.

Run Application Remote

When this option is selected, the Remote Support displays the Run Task As dialog. In this dialog, specify the application you want to run and the credentials you want to use to run it. The dialog consists of the following fields/options:

  • Run: Enter the name of the application you want to run, or select an application from a list of history items.

  • Show Window: Select whether you want the application window to run in Normal, Minimized, or Hidden mode.

  • Load User Profile: Select this option if you want to run the application under the context of the specified user profile.

  • Run As: Select this option to run the remote application using the credentials you supply. If you do not specify credentials in this section, the DameWare Remote Support Service impersonates the user invoking this process.

If an error occurs during the execution of the remote process, the DameWare Remote Support service writes an event to the application error log on the remote system. Remote Support reminds you of this when you launch the remote application.

If you load a profile from a service, you will not be able to use that profile to log into the console of the remote system. If the selected user logs onto the console, the Windows operating system creates a new profile for the user. To avoid this, create a local user account on the remote machine to use specifically for this purpose.

View Running Applications

When selected, Remote Support displays a dialog window listing all applications currently executing on the selected machine. A total count is displayed at the top of the window. Click Refresh to refresh the contents of the window.

Auto Update

The Auto Update feature is disabled by default. If you are accessing the remote system through a fast network link, then you may wish to enable the Auto Update feature. When enabled, the process information will be updated in real time.

Re-sort On Update

When selected, Remote Support re-sorts the Processes list according to the currently selected sort column on each update.

Display Memory Details

When selected, Remote Support displays a dialog window listing the Process name, Process ID and User Address Space information for individual resources used by the process, including Mapped Commit and Private Commit statistics. The dialog also displays Virtual Memory Counts information, including working set, pages, virtual sizes and fault count.

User Mode and Privileged Mode

One aspect of thread behavior is whether it is running in User mode or Privileged mode.

User mode is the processing mode in which applications run. Threads running in user mode are running in their own application code or the code of another user mode process, such as an environment subsystem. Processes running in user mode cannot access hardware directly and must call operating system functions to switch their threads to Privileged mode to use operating system services.

Privileged mode, or kernel mode, is the processing mode that allows code to have direct access to all hardware and memory in the system. For example, the Windows OS executive services run in privileged mode. Application threads must be switched to privileged mode to run in operating system code. Applications call privileged-mode operating system services for essential functions such as drawing windows, receiving information about user keyboard and mouse input and checking security.

Last modified
14:37, 12 Jul 2016

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