When connecting to a remote computer from a computer with a Smart Card reader, you can use your Smart Card to authenticate instead of manually providing a "Connect As" username and password.
To authenticate to a remote computer using a Smart Card:
Select a remote computer in the left pane.
From the Tools menu, select Logon As.
In the Remote Logon window, click Use Smartcard.
In the User name field on the Smart Card Remote Authentication window, select your Smart Card.
In the PIN field, enter your Personal Identification Number (PIN).
Back on the Remote Logon window, select the appropriate connection options.
In addition to the general authentication requirements (see Authentication), Smart Card only environments where user IDs and passwords are no longer allowed have the following requirement:
Administrators must be able to map a network drive and/or access shared resources on remote systems using their Smart Card. To test whether this is allowed, run the following command from a Command Prompt on the administrator's computer, where remoteSystem is the machine name of the remote system and Resource is a shared resource on that system:
Net Use X: \\remoteSystem\Resource /smartcard
If you cannot access resources on remote systems using your Smart Card, you will not be able to use any of the Remote Support functionality. Furthermore, you will not be able to install, remove, start, or stop the DameWare Mini Remote Control client agent service on the remote system using Smart Card authentication. This is strictly a requirement of Microsoft, not directly of our software.
If your Smart Card environment still allows administrators to authenticate using a user ID and password, authenticate to the remote system with Administrator credentials to gain access to Remote Support functionality on that remote system.