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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Remote Support User Guide > About DameWare Remote Support > Multiple Document Interface

Multiple Document Interface

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Created by Anthony.Rinaldi, last modified by Anthony.Rinaldi on Jul 12, 2016

Views: 17 Votes: 0 Revisions: 2

DameWare Remote Support is written with Multiple Document Interface (MDI) and is divided into two separate window panes. The left pane contains the Network Browser explorer tree view and Information View. The right pane contains a tabbed MDI with a separate tab for the tasks and views you open.

Each Remote Support view contains a mini-toolbar to access custom properties. Each of these views have a similar look and feel. To customize the layout of a single view, do any of the following:

  • Resize the columns: Double-click any column separator.

  • Move columns: Drag and drop column headers.

  • Sort column data: Click the column header once to sort in ascending order and twice to sort in descending order.

You can also customize how each view behaves by setting different thread priorities for each task/view.

To specify the thread priority for Remote Support views:

  1. From the View menu, select Properties.
  2. Click the Threads tab.
  3. Select a thread priority for each of the views from their respective menus.
  4. Click OK.

To stop a thread while it is loading:

Click in the main toolbar.

To refresh a view after it has loaded:

Click in the main toolbar.

Keyboard shortcuts

Use the following keyboard shortcuts to navigate the Remote Support MDI:

  • Ctrl+F4: Close the active tab
  • Ctrl+F6: Open the next tab
  • F5: Refresh content
Last modified
12:32, 12 Jul 2016

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