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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Remote Support User Guide > About DameWare Remote Support > System requirements for DameWare Remote Support

System requirements for DameWare Remote Support

Created by Anthony.Rinaldi, last modified by Aileen de Lara on Dec 07, 2016

Views: 577 Votes: 0 Revisions: 3

Hardware

Install DameWare Remote Support on a computer that meets the following minimum requirements:

  • 1 GHz CPU

  • 20 MB RAM

  • 150 MB available hard drive space

Operating system

Install Remote Support on a computer running any of the following operating systems:

  • Windows Vista
  • Windows Server 2008 (including R2)
  • Windows 7
  • Windows Server 2012 (including R2)
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows Server 2016

The APIs used by Remote Support also require the user to have the ability to authenticate to this remote machine over the network. In other words, it may require the Server Service, the NetLogon Service (Domain environments), and possibly the Remote Registry Service as well. Remote Support requires the Remote Registry Service for the following functions because they require access to the Registry.

  • Event Log View

  • Properties View

  • Processes View

  • Registry View

  • Services View

  • Software View

The Remote Registry Service is turned off by default in Windows Vista and later.

Com Control

The following informational message will be displayed whenever Remote Support is executed on systems that do not have version 4.71 or later of the Microsoft COMCTL32.DLL file:

This version of Remote Support requires a newer version of COMCTL32.DLL (Version 4.71 or later) than what is installed on this machine (Version x.xx). A newer version of this DLL can be obtained from Microsoft and is shipped with NT SP4 and IE 4.x or higher.

Where x.xx is the version of COMCTL32.DLL on the computer receiving this message.

Remote Support still functions with older versions of Com Control. However, it is recommended that you update COMCTL32.DLL to a later version for best results. This file is not re-distributable by third party software developers, but you can download it from Microsoft and install it.

Last modified
22:24, 6 Dec 2016

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