Install DameWare Remote Support on a computer that meets the following minimum requirements:
1 GHz CPU
20 MB RAM
150 MB available hard drive space
Install Remote Support on a computer running any of the following operating systems:
The APIs used by Remote Support also require the user to have the ability to authenticate to this remote machine over the network. In other words, it may require the Server Service, the NetLogon Service (Domain environments), and possibly the Remote Registry Service as well. Remote Support requires the Remote Registry Service for the following functions because they require access to the Registry.
Event Log View
The Remote Registry Service is turned off by default in Windows Vista and later.
The following informational message will be displayed whenever Remote Support is executed on systems that do not have version 4.71 or later of the Microsoft COMCTL32.DLL file:
This version of Remote Support requires a newer version of COMCTL32.DLL (Version 4.71 or later) than what is installed on this machine (Version x.xx). A newer version of this DLL can be obtained from Microsoft and is shipped with NT SP4 and IE 4.x or higher.
Where x.xx is the version of COMCTL32.DLL on the computer receiving this message.
Remote Support still functions with older versions of Com Control. However, it is recommended that you update COMCTL32.DLL to a later version for best results. This file is not re-distributable by third party software developers, but you can download it from Microsoft and install it.