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Home > Success Center > DameWare Remote Support & Mini Remote Control > DameWare Mini Remote Control User Guide > Additional information and instructions > Internet Session

Internet Session

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Created by Anthony.Rinaldi_ret, last modified by Anthony.Rinaldi_ret on Jul 11, 2016

Views: 66 Votes: 0 Revisions: 2

You can connect to users outside of your network by opening an Internet Session. This feature is only available with DameWare Remote Support (version 11.0 or later).

To enable this feature you must configure the DameWare Internet Proxy and also open a port in your organization's firewall to allow connections between the Mini Remote Control application and the Mini Remote Control client agent on the computer outside of your internal network.

The Internet Session creates a session with the originating Mini Remote Control application as one endpoint. The end user must manually join the session by clicking on an Internet Session Link that you send them. This allows the DameWare agent on their computer to the Internet Session. Only two users, a technician and an end user, can be connected to the Internet Session at the same time. If another technician or end user tries to join the same session, the session will end.

To successfully connect to users outside of your internal network using Internet Sessions, ensure that the following conditions are met:

  • Your externally facing firewall or router must have port 443 and the DameWare specific ports open. See the Modifying Your Firewall or Router topic in the online help for more information about setting up your firewall or router.

  • The end user's computer must not connect to the Internet through a proxy.

  • The Mini Remote Control agent on the end user's computer must disable the Shared Secret option.

For up-to-date information about limitations to Internet Session, see the Limitations to Internet Sessions topic in the online help.

 

Last modified
14:20, 11 Jul 2016

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