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Connect to the Central Server

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Created by Anthony.Rinaldi, last modified by Anthony.Rinaldi on Jul 11, 2016

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When you have installed DameWare Remote Support or DameWare Mini Remote Control in centralized mode, you must first connect to the DameWare Central Server. This allows you to login and use your personal host list or a global host list.

You can log in using either Windows authentication, if your Active Directory account has the appropriate permissions, or your DameWare Central Server credentials.

You need the following information to connect to the DameWare Central Server:

  • DameWare Central Server user name and password, if using DameWare authentication

  • DameWare Central Server IP address or host name

  • Service Port Number

The DameWare Central Server user name and password are independent of your other credentials and are established by your DameWare Central Server administrator. The Central Server administrator must also provide the DameWare Central Server IP address or host name and the port number to use.

Note: If this is your first time connecting, you should change your password from admin after you log on by navigating to File > Change Password.

To connect to the DameWare Central Server:

  1. On the Login details tab, either:
    • Select Windows authentication, to use the Active Directory credentials with which you logged into your machine and domain
  2. Or:
    • Select DameWare authentication, and enter your DameWare Central Server credentials.
      Note: If you have forgotten your password, contact your DameWare Central Server administrator to have it reset.
  3. If you do not want to enter your credentials each time, select Remember the last connection settings.

  4. Select the Advanced settings tab.

  5. The default connection settings are displayed. To change these, enter the DameWare Central Server IP address or host name and port number.
    Note: The default port is 6133.

  6. If you change the settings and want these to be used in future, click Save as default.

    Note: When you click Reset to default, the last saved server information populates the fields.

  7. If you do not want to display this dialog in future, select the Don't show again checkbox.
    Note: The dialog may appear briefly but does not require input.
  8. Click Connect to server.

To restore the Central Server Login Dialog:

If you have chosen not to show the Central Server Login Dialog and later decide to restore it:

  1. On the Remote Support main menu bar, go to View > Properties.
  2. Select the General tab if not displayed, and deselect the Don't Show Central Server Login Dialog checkbox.
  3. Click OK.

 

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Last modified
19:57, 11 Jul 2016

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