Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > DameWare Remote Support & Mini Remote Control > Connection problems when initiating a reverse connection over port 6130

Connection problems when initiating a reverse connection over port 6130

Created by Marlo Bidayan, last modified by MindTouch on Jun 23, 2016

Views: 38 Votes: 0 Revisions: 4


On a computer running DameWare Mobile Gateway, you encounter connection issues when initiating a reverse connection.


  • DameWare Remote Support v11.0 and later
  • All DameWare Mini Remote Control versions


The default reverse connection port number is the same as the default communication port number for DameWare Mobile Gateway.


  1. When initializing a reverse connection on the MRC application on a computer with Mobile Gateway installed on it, enter a different port number.
  2. Communicate this port number to the user on the remote computer.

Note: You can also change the default DameWare Mobile Gateway communication port number if this scenario happens frequently.



Last modified
18:58, 22 Jun 2016