Submit a ticketCall us

Don’t fall victim to a ransomware attack
Backups are helpful, but sometimes that’s not enough to protect your business against ransomware. At our live webcast we will discuss how to protect against ransomware attacks with SolarWinds® Patch Manager and how to leverage log data to detect ransomware. Register now for our live webcast.

Home > Success Center > DameWare Remote Support & Mini Remote Control > Change the timeout interval between DRS, MRC, and the Central Server

Change the timeout interval between DRS, MRC, and the Central Server

Table of contents
Created by Marlo Bidayan, last modified by MindTouch on Jun 23, 2016

Views: 12 Votes: 0 Revisions: 3


This article provides steps on how to change the timeout interval between DRS, MRC and the Central Server. The default communication timeout interval is 1 minute.


  • DameWare Remote Support version 11.0 and later
  • DameWare Mini Remote Control version 11.0 and later


To change this interval, you must make changes to the registry on the Central Server.

  1. Press the Windows key + R and enter regedit.
  2. Navigate to HKEY_CURRENT_USER\Software\Dameware Development\.
  3. Create a new folder, and name it Shared.
  4. Inside the Shared folder, create a new DWORD key, and name it CentralServerTimeoutSecs.
  5. Enter the new timeout value in seconds.

The final registry path should look like the following:
HKEY_CURRENT_USER\Software\Dameware Development\Shared\CentralServerTimeoutSecs




Last modified
18:58, 22 Jun 2016