Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > DameWare Remote Support & Mini Remote Control > Cannot upgrade DRS or MRC applications with the DameWare Server installer

Cannot upgrade DRS or MRC applications with the DameWare Server installer

Created by Marlo Bidayan, last modified by MindTouch on Jun 23, 2016

Views: 9 Votes: 0 Revisions: 3

Overview

When you attempt to upgrade your DRS or MRC applications with the DameWare Server installer, the installation wizard completes but the version number is not incremented and the DRS or MRC applications are not upgraded.

Environment

  • DameWare Remote Support v11.0
  • DameWare Mini Remote Control v11.0

Cause

The upgrade using the DameWare Server installer is not supported in v11.0.

Resolution

Upgrade the applications using the DRS or MRC specific installers for v11.0.

 

 

 

 

Last modified
18:58, 22 Jun 2016

Tags

Classifications

Public