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Home > Success Center > DameWare Remote Support & Mini Remote Control > Cannot connect to Web Help Desk from Windows XP or 2003

Cannot connect to Web Help Desk from Windows XP or 2003

Table of contents
Created by Marlo Bidayan, last modified by MindTouch on Jun 23, 2016

Views: 722 Votes: 0 Revisions: 3

Overview

Web Help Desk does not support Windows XP or 2003. It uses different encryption ciphers which prevent communication through https.

Environment

  • DameWare Remote Support v11.1 and later
  • DameWare Mini Remote Control v11.1 and later
  • WHD v12.2
  • Dameware/WHD integration

Detail

Apply the Microsoft KB 948963 patch to your Windows 2003 computer so that it can communicate with your WHD server.

 

 

 

 

Last modified
18:58, 22 Jun 2016

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