Customer Opens case with
When I want to use DamewWare remote connect to AMT V-Pro configured station with use of Intel AMT KVM, I received an error: Intel AMT device was not found at the address "FQDN of the computer"
Bug In product [DW-426] ,when TLS is used when making a connection to Intel AMT server.
It is not possible to establish a connection to Intel AMT KVM server by using TLS.
Can't establish Intel AMT connection with TLS via MRC
The only workaround for now is create a connection without TLS encryption (must be supported by Intel AMT server).
We are seeing cases were the customer disables TLS and still cannot make a connection.