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Home > Success Center > DameWare Remote Support & Mini Remote Control > Bug: Intel AMT KVM

Bug: Intel AMT KVM

Created by Gary O'Donovan, last modified by MindTouch on Jun 23, 2016

Views: 19 Votes: 0 Revisions: 5

Overview

 

Customer Opens case with

When I want to use DamewWare remote connect to AMT V-Pro configured station with use of Intel AMT KVM, I received an error: Intel AMT device was not found at the address "FQDN of the computer"

Environment

  • Dameware MRC

 

Cause 

 

Bug In product  [DW-426] ,when TLS is used when making a connection to Intel AMT server.

It is not possible to establish a connection to Intel AMT KVM server by using TLS.

 

Can't establish Intel AMT connection with TLS via MRC

https://jira.solarwinds.com/browse/DW-426

Resolution

 

  1. Work around

The only workaround for now is create a connection without TLS encryption (must be supported by Intel AMT server).

 

Note ,

We are seeing cases were the customer disables TLS and still cannot make a connection.

 

 

 

 

Last modified
18:57, 22 Jun 2016

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Internal Use Only