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What happens after my order is processed?

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Created by Jennifer Kuvlesky, last modified by Kevin.Swinson on Nov 06, 2017

Views: 830 Votes: 1 Revisions: 9

Updated September 13th, 2016 


This article provides information on what happens after a SolarWinds product order is processed.


All SolarWinds products


  • Immediately after your order is processed, you will receive a confirmation email containing your customer ID. A separate email with customer portal log in instructions will then be sent. 
  • Please allow 2-3 business days for the license to be allocated to your account but we ask that you check your account continuously after you receive your email with your login details.
  • The start date for maintenance begins on the day the order is processed. It does NOT begin on the date the software is downloaded.



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