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Home > Success Center > Customer Service > Update the Company Name on your Account

Update the Company Name on your Account

Created by Michelle McDowall, last modified by MindTouch on Jun 23, 2016

Views: 1,129 Votes: 1 Revisions: 8

Overview

This article provides steps on how to update the Company Name on your Solarwinds Customer account. 

Pre-requisites

  • Any changes to the account must be approved by the Account Admin. If you are unsure who your Account Admin is, please contact Customer Service. http://www.solarwinds.com/company/contact.aspx
  • A completed Account Information Update form, signed by the Account Admin
  • If the company name has changed, we require proof of the name change. Appropriate documentation may include a certificate of amendments/name change, amended by laws, or other legal documents evidencing the company’s name change. In some cases, a link to your website or other website documenting this name change may be sufficient, provided that additional confirmatory documentation is also submitted.

Steps

  1. Complete all sections of the Account Information Update (AIU) form. The form must be signed by the Account Admin.
  2. Return the completed form to customerservice@solarwinds.com or via webcase.
  3. Provide any documents that supports company name change or change to email domain. We are unable to amend the account information without supporting documentation.
  4. Pending there are no issues, the account will be updated by Customer Service and confirmation will be sent to the customer. Access to the Customer Portal will be provided to the Billing and Business contacts listed on the AIU form. They will have the ability to add other contacts via the Customer Portal.

 

 

 

Last modified
18:57, 22 Jun 2016

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