Submit a ticketCall us

Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
See new features and improvements.

Home > Success Center > Customer Service > Unable to List Resources on a Node or Agent

Unable to List Resources on a Node or Agent

Updated August 1st, 2017

Overview

The following error occurs when adding WMI Nodes or clicking on List Resources:

10.215.5.95 is currently down, unreachable, or provided  credentials are not valid

 

Environment

  • NPM version 10.3 or later
  • SAM version 6.0  or later
  • Orion Core 2012 or later
  • Windows Server 2008 -2008 R2

 

Cause 

Any of the following can cause the error:

  • Corrupted WMI Repository 
  • Missing Registry Keys 


Click Here for: Troubleshooting WMI Repository Issues Help (© 2016 Virtually Boring , available at www.virtuallyboring.com , obtained on November 4, 2016.) 

Resolution

  1. Open Regedit.exe
  2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\PerfProc\Performance
  3. Review the setting “Disable Performance Counters”, a 1 indicates it is disabled. 
  4. If it is disabled the “exctrlst.exe” tool can be used to enable PerfProc.  
  5. After Rebooting, the below WMI query should return a value. 
    SELECT * from Win32_PerfRawData_PerfProc_Process where NAME <> '_Total' 
  6. Verifying with WBEMTEST from the Orion server that WMI is now working.

 

List Resources should now correctly display on the Node.

 

Click here for Full Thwack Post

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

 

Last modified
10:33, 13 Sep 2017

Tags

Classifications

Public