Submit a ticketCall us

Systems Monitoring for Dummies
Our new eBook will teach you the fundamentals and help you create monitors and alerts that are effective, meaningful, and actionable. Monitoring is more than a checkbox on your to-do list. This free eBook will give you practical advice to help you succeed in all aspects of monitoring – discovery, alerting, remediation, and troubleshooting. Don’t miss out on this indispensable resource for newbies, experienced IT pros, and everyone in between. Register Now.

Home > Success Center > Customer Service > Unable to List Resources on a Node or Agent

Unable to List Resources on a Node or Agent

Updated August 1st, 2017

Overview

The following error occurs when adding WMI Nodes or clicking on List Resources:

10.215.5.95 is currently down, unreachable, or provided  credentials are not valid

 

Environment

  • NPM version 10.3 or later
  • SAM version 6.0  or later
  • Orion Core 2012 or later
  • Windows Server 2008 -2008 R2

 

Cause 

Any of the following can cause the error:

  • Corrupted WMI Repository 
  • Missing Registry Keys 


Click Here for: Troubleshooting WMI Repository Issues Help (© 2016 Virtually Boring , available at www.virtuallyboring.com , obtained on November 4, 2016.) 

Resolution

  1. Open Regedit.exe
  2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\PerfProc\Performance
  3. Review the setting “Disable Performance Counters”, a 1 indicates it is disabled. 
  4. If it is disabled the “exctrlst.exe” tool can be used to enable PerfProc.  
  5. After Rebooting, the below WMI query should return a value. 
    SELECT * from Win32_PerfRawData_PerfProc_Process where NAME <> '_Total' 
  6. Verifying with WBEMTEST from the Orion server that WMI is now working.

 

List Resources should now correctly display on the Node.

 

Click here for Full Thwack Post

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

 

Last modified

Tags

Classifications

Public