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Home > Success Center > Customer Service > Support Contact Information for SolarWinds Cloud companies

Support Contact Information for SolarWinds Cloud companies

Updated October 18th, 2017

Overview

Contact information for all our Cloud products including their hours of operation as well as links to their online docs

 

 

Support Contact Information for SolarWinds Cloud companies

 

AppOptics

Support hours:

9am to 5pm Pacific time

Live Chat

Intercom (in-app and in docs)

Email

support@librato.com

Knowledge Base

http://docs.appoptics.com/kb/

API docs

http://docs.appoptics.com/api/

Twitter

@appoptics
@appopticsstatus

Status Page

https://status.appoptics.com/ (not live yet 10/16)

 

Librato

Support hours:

Mo - Fr: 9am to 5pm Pacific time

Live Chat

Intercom (in-app and in docs)

Email

support@librato.com

Knowledge Base

http://docs.appoptics.com/kb/

API docs

http://docs.appoptics.com/api/

Twitter

@librato

@libratostatus

Status Page

https://status.librato.com/

 

Papertrail

Email support hours

Best effort

Email

support@papertrailapp.com

Live Chat hours

Mo - Fr: 10am to 1pm Pacific time

Live Chat

https://papertrailapp.com/chat

Knowledge Base

https://help.papertrailapp.com/

Twitter

@papertrailapp

@papertrailops

Status Page

http://www.papertrailstatus.com/

 

Pingdom

Email

support@pingdom.com

Phone support hours

Monday - Friday

8am - 8pm UTC

3am - 3pm EST

12am - 12pm PST

Phone US + international

+1 (802) 242-4077

Phone UK + international

+44 1543 624313

Phone SE + international

+46 10 138 81 06

Knowledge Base

https://help.pingdom.com/hc/en-us

API docs

https://www.pingdom.com/resources/api/

Address

Pingdom AB

Org: 556680-7474, Kopparbergsvägen 8, 722 13 Västerås, SWEDEN

EU VAT No

SE556680747401

Twitter

@pingdom

Facebook

http://facebook.com/pingdom

Status Page

https://status.pingdom.com/

 

Pingdom Server Monitoring

Support hours:

Best effort (email support only)

Email

support.server@pingdom.com

Knowledge Base

https://server-monitor.readme.io

Status Page

https://pingdomserver.statuspage.io

 

 

 

 

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