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This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
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Home > Success Center > Customer Service > Register a new license

Register a new license

Table of contents

Updated Februrary 17th, 2017

Overview

This article provides information and steps to activate an unregistered license using the License Manager tool. The steps also include registering a new license or resetting a license on a fresh installation of an Orion platform product. 

Environment

All Orion Core licenses

Steps

Notes:

  • The following steps are relevant for any license that is on active Maintenance and is a new installation
  • The license is currently showing as un-activated in customer portal
  • The customer has access to customer portal
  • The licenses in question show as Evaluation in the latest version of the License Manager tool

  1. Log in to your customer portal with your Individual User account and password.
  2. Under the Licensing Management section on the top bar, select License Management, and click on the green "Choose Download" button for the product you want to download.
  3. Once you download and install the product, you will be prompted for an activation key. The activation key can also be found under the license management link of the customer portal. Click Expand  (+) to retrieve the activation key.
  4. Restart the installation, and it will update your server.
  5. Ensure the latest version of License Manager is installed by downloading the following link and running the license manager installer (for .NET licenses only). - License Manager Installer
     

 

Last modified
10:59, 8 Mar 2017

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