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Home > Success Center > Customer Service > Customer Service - Knowledgebase Articles > Update the maintenance expiry date on a SolarWinds license

Update the maintenance expiry date on a SolarWinds license

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Created by Michelle McDowall, last modified by Erin Stenzel on Oct 15, 2018

Views: 3,333 Votes: 2 Revisions: 6

Overview

This article explains how to update the expiry date of your license once a maintenance renewal has been processed.

Note:These steps will NOT work with the following products as SolarWinds License Manager is not compatible with these licenses:

  • Kiwi Log Viewer
  • Older versions of ipMonitor
  • DPA
  • SRM/STM
  • VMAN
  • LEM
  • Serv-U
  • WHD v12.1 and earlier 

Steps

  1. Log in to the SolarWinds Customer Portal and verify that the unregistered Activation Key appears on the License Management page. 

  2. If the page indicates an Expired maintenance message, perform the following:

    1. Run SolarWinds License Manager.
      Note: Verify that you are running the latest version or License Manager. Refer to SolarWinds License Manager for the download link.

    2. Select the license that needs to be updated.

    3. Click Synchronize. A Synchronization Complete message should appear when done.

      Notes: 
      If any license does not synchronize, follow the prompts to input the activation license from the Customer Portal after clicking the Activate / Upgrade button on License Manager and restart the installation.
      If the issue persists, contact SolarWinds Customer Service.

 

 

 

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