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Home > Success Center > Customer Service > Customer Service - Knowledgebase Articles > The UMID is for different product that one being activated

The UMID is for different product that one being activated

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Created by Michelle McDowall, last modified by MindTouch on Jun 23, 2016

Views: 1,092 Votes: 0 Revisions: 6



This article describes what to do if you receive thefollowing message when attempting to generate an offline license file. UMID stands for Unique Machine ID.

The UMID is for different product that one being activated.

The UMID is for different product that one being activated.




  1. There are 3 different categories of DPA licenses
    Database Performance Analyzer - Category1 - Oracle EE or ASE or DB2
    Database Performance Analyzer - Category2 - MSSQL or MySQL or OracleSE or Express 
    Database Performance Analyzer – VM Option
  2. Please ensure you are pulling the correct UMID for the category of license you own.  


Using a Category 1 UMID on a Category 2 license, or visa versa, is the most common reason you will get the above error.


Note: DPA does not use the SolarWinds License Manager tool as it has its own internal License Manager.



  1. The most common mistake with offline activation of Dameware is attempting to register a Dameware Remote Support (DRS) with a Dameware Mini Remote Control (DMRC) license key / UMID.
  2. If you have the Centralised license installed, but you use a UMID for the standalone license.


Ensure the latest version of license Manager is installed by downloading the following link and running the license manager installer.  Re-pull the UMID.


Instructions on how to generate a UMID are outlined in the following article:

Generate a Unique Machine ID


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