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Home > Success Center > Customer Service > Customer Service - Knowledgebase Articles > The Customer ID or Email and/or password do not match. You have (x amount) of attempt(s) before account is locked

The Customer ID or Email and/or password do not match. You have (x amount) of attempt(s) before account is locked

Table of contents

Updated November 22, 2016

Overview

The following error occurs when logging to the Customer Portal using your User Profile (Email address and password):

The Customer ID or Email and/or password do not match. You have 3 more attempt(s) before account is locked. 

             

 

 

 

 

 

 

Detail

  • You must enter the correct password. If you require a password reset, please refer to the following article:

https://support.solarwinds.com/Succe...ustomer_Portal

  • If you have entered the correct password and are still getting the same error, there may be a disconnect between the Customer Portal and the SolarWinds internal database.  You will need to contact SolarWinds Customer Service for assistance.

 

 

 

 

 

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