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Home > Success Center > Customer Service > Customer Service - Knowledgebase Articles > Support contact information for SolarWinds Cloud companies

Support contact information for SolarWinds Cloud companies

Updated September 6, 2018

 

This article provides contact information for SolarWinds cloud products, including hours of operation and links to online documentation.

AppOptics

Support hours:

Monday — Friday, 9 am to 5 pm, Pacific time

Live Chat

Intercom (in-app and in docs)

Email

support@librato.com

Knowledge Base

http://docs.appoptics.com/kb/

API docs

http://docs.appoptics.com/api/

Twitter

@appoptics
@appopticsstatus

Status Page

https://status.appoptics.com/ 

 

Librato

Support hours:

Monday — Friday: 9 am to 5 pm, Pacific time

Live Chat

Intercom (in-app and in docs)

Email

support@librato.com

Knowledge Base

www.librato.com/docs/kb/

API docs

www.librato.com/docs/api/

Twitter

@librato

@libratostatus

Status Page

https://status.librato.com/

 

Papertrail

Email support hours

Best effort

Email

support@papertrailapp.com

Live Chat hours

Monday — Friday: 10 am to 1 pm, Pacific time

Live Chat

https://papertrailapp.com/chat

Knowledge Base

https://help.papertrailapp.com/

Twitter

@papertrailapp

@papertrailops

Status Page

http://www.papertrailstatus.com/

 

Pingdom

Email

support@pingdom.com

Phone support hours

Monday - Friday

8 am - 8 pm UTC

3 am - 3 pm EST

12 am - 12 pm PST

Phone US + international

+1 (802) 242-4077

Phone UK + international

+44 1543 624313

Phone SE + international

+46 10 138 81 06

Knowledge Base

https://help.pingdom.com/hc/en-us

API docs

https://www.pingdom.com/resources/api/

Address

Pingdom AB

Org: 556680-7474, Kopparbergsvägen 8, 722 13 Västerås, SWEDEN

EU VAT No

SE556680747401

Twitter

@pingdom

Facebook

http://facebook.com/pingdom

Status Page

https://status.pingdom.com/

 

Pingdom Server Monitoring

Support hours:

Best effort (email support only)

Email

support.server@pingdom.com

Knowledge Base

https://server-monitor.readme.io

Status Page

https://pingdomserver.statuspage.io

 

 

 

 

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