Submit a ticketCall us

AnnouncementsTHWACKcamp 2018 is here

2018 is the seventh year for THWACKcamp™, and once again we’ll be live October 17 – 18 with packed session tracks covering everything from network monitoring and management, to change control, application management, storage, cloud and DevOps, security, automation, virtualization, mapping, logging, and more.

Register for online sessions.

Home > Success Center > Customer Service > Customer Service - Knowledgebase Articles > Solarwinds Customer Portal - New User Linked to Your Company Account

Solarwinds Customer Portal - New User Linked to Your Company Account

Created by Michelle McDowall, last modified by MindTouch on Jun 23, 2016

Views: 994 Votes: 2 Revisions: 5


This article explains why you have received an email entitled "Solarwinds Customer Portal - New User Linked to Your Company Account" and what action is required from you.

Why have I received this email?

If you received an email entitled "Solarwinds Customer Portal - New User Linked to Your Company Account", it means that you are listed as an Account Admin on this Customer ID.


An Account Admin has:

  • Access to all areas of the Customer Portal.  
  • Ability to Add, Edit and Remove users from the Customer Portal.
  • Ability to assign roles, and contact types to users.


The email you received is to notify you that a new user has requested to be added as a contact on your Company Account.  It is at your discretion as to whether you approve or deny their request.


Example of the email:


User "<email address>" has sent a request to link their individual user profile to your company SWID - SW***** and is waiting for your approval.

You can view and edit all users that have access to your company account at

If you have any feedback (positive or negative) as to the way your query was handled, we invite you to send your comments to

Kind Regards,
SolarWinds Customer Service


What do I do next?

1. Log in to the Customer Portal using your email address and own password.

Note:  If you have forgotten your password, please refer to Reset the login password on the Customer Portal.

2. Under Pending Registrations, you will see the user that is requesting access.   You can choose to approve or deny their request.


If Approved:
Select the access level and click Approve.  That user will receive an email asking them to activate their own profile.  Until they activate their profile, they will show as Pending User - Status "Waiting for user"



If Denied:
Click on Deny.  That user will receive an automated email advising that their request has been refused.


Last modified