Submit a ticketCall us

Training ClassThe Orion® Platform Instructor-led Classes

Provided by SolarWinds® Academy, these trainings will introduce users to the Orion Platform and its features, management, and navigation. These courses are suitable for users looking to discover new tips, tricks, and ways to adapt their Orion products to better suit their monitoring needs:
Deploying the Orion Platform
Configuring Orion views, maps, and accounts
Configuring Orion alerts and reports

Reserve your seat.

Home > Success Center > Customer Service > Customer Service - Knowledgebase Articles > Reset the login password on the Customer Portal

Reset the login password on the Customer Portal

Table of contents
  1. Overview
  2. Steps
Created by Vanessa Pina, last modified by MindTouch on Jun 23, 2016

Views: 5,561 Votes: 1 Revisions: 12

Overview

This article describes how to reset the password for the Customer Portal. The profile email password can be reset through the Customer Portal login page and can be completed at any time, with no need to call into customer service for assistance.

Steps

  1. Go to the SolarWinds Customer Portal.
  2. Click I Forgot my Password.
  3. Enter your email address on the dialog box that appears and click Submit. An email will be sent that contains a temporary password to log in to the Customer Portal.
    Note: If you do not receive the email after 5-10 minutes, check your spam or junk folder. Forgot password iua.PNG
  4. Follow the directions in the email to update your profile password.

The following is an example of the Password reset email:Capture.PNG

 

 

 

Last modified

Tags

Classifications

Public
Powered by MindTouch ®